Kaspersky
Question

Xiaomi "Ultra Battery saver" disables Safe kids

  • 25 January 2021
  • 35 replies
  • 479 views

Userlevel 1

Greetings!

I have just discovered that Safe Kids on Xiaomi phones is useless. On my daughter's Redmi Note 7 there is "Ultra battery saver" ( UBS from now on ) in shortcut buttons on top. If Safe Kids is activated/running and even if the phone is blocked by time limit,simply activating UBS and then disactivating it, Safe kids is no longer running and the app is useless. You have to restart the app and then reenable accessibility to make the app functional again.I tried every possible way to block this,but unfortunately no success. Off course,my daughter stayed quiet about this and was using the phone with app disabled for a few months until I realised what is happening.

Can others that have Xiaomi phones test this to confirm?


35 replies

Userlevel 4
Badge +1

The support replied on Jan.27 last time saying that they will pass the info I supplied to developers and they will contact me back.

I accidentally marked Mikhail's reply as the answer, now I cannot undo it!

 

The last information on this issue: it is analyzing by our developers in frames of the

Bug 4666826: [Xiaomi] Пользователь может включить Ultra Battery Saving из quick settings

There are no news/results of analysis from them yet.

I will keep you informed.

Thank you.

 

Userlevel 4
Badge +1

Hello to all!

 

Our developers have informed us ,that the fix will be implemented only for MIUI 12 and later systems.

It is related to accessibility overlay. In previous versions it does not display always, as we expect.

We don not have the information about fix terms for now.

I will keep you informed.

 

Userlevel 1

Battery restrictions is set to no limit,so no problem. Also the autostart is enabled,but if I understand correctly this only refers to start after boot. I have just received a reply from Kaspersky that they have escalated this to a bug issue. I will have to wait and see if they can resolve this.

Userlevel 4
Badge +1

Hello,

 

I am glad to inform you, that the bug has finally been fixed. The version with fix: 1.57.0.1 is available already for 50% of customers in Google Play store.

 

I checked the fix on my two Xiaomi smartphones.

Thank you.

 

Userlevel 4
Badge +1

Hello,

 

it is known Issue 4645564: [SUPPORT] Ultra Battery Save mode disables Safe Kids on Xiaomi Mi 8 (there are also some other similar).

As Wesly.Zhang  has written, you can try to set -No restrictions for Kaspersky Safe Kids in Battery and Performance settings.

 

“For example, on Xiaomi Redmi Note 3 with Android 6.0.1, go to Settings > Battery and Performance > Manage apps battery usage > Choose apps (available if the power saving mode is on) > Kaspersky Safe Kids > No restrictions). “

https://support.kaspersky.com/KISA/Android_11.59/en-US/195536.htm

 

Unfortunately, that is all, that we can suggest for now.

 

Thank you.

 

Userlevel 7
Badge +4

Hello,

I don’t know “ Ultra battery saver” meaning, Is this function been actived only the battery is very low -- less 5% ?

I use miui v12.1.4 in chinese version. But I think my smartphone os is different than you use. right?

In my phone, I can set some apps could be use in this battery saver mode via the following method:

Go into super battery saver. Do you also have this funtion? Press add or the icon at the top of left corner to goto setting.

Add the app you want to run in it.

Regards.

Userlevel 1

Hello Weng

Yes,the screen in screenshot is on Ultra battery saver. I tried also adding Kaspersky safe kids to the list. The problem is that from normal phone mode with safe kids active if you activate the saver:

the phone goes to this screen:

And then in battery saver you press exit button and:

Voila, no Safe kids icon and app not running. Even the Safe kids accessibility setting is switched off.

And yes, settings is forbidden.

 

Userlevel 1

And my daughter's phone has Miui global 12.0.2

Userlevel 7
Badge +4

Hello,

Sorry for using chinese version to explain the operation mothed. Do you try to set battery strategy for apps. If no, Please set KSK to No limit and to see the behavior for app returnning from battery saver mode to normal mode. If it doesn’t work. I think this is a technogy limit,

If this also does not work, I think this is probably a technical limitation. The super power saving mode ( Ultra battery saver ) will kill all non-essential apps to maintain the phone's standby needs. But when recovering from this mode, the app process that was killed before will not be automatically restored, so this problem occurs.

In my smartphone, I haven’t google app store, also KSK doesn’t exist in MIUI app store. so I cannot test this app (KSK) . This is an obstacle for me. you can take a phone call to xiaomi support and hear what they say. I will also make a phone call to inquire about the situation.

Regards.

Regards.

Userlevel 7
Badge +4

Hello @Wesly.Zhang

Thank you:ok_hand_tone3:

  • KSK is in Huawei apps store, have you checked there, would that be an avenue to get KSK? 

Extra resource:

Configure KSK for your child: If you are configuring KSK on a XIAOMI device, how to configure automatic restart on XIAOMI devices

Hello, @Flood and Flood's wife 
The way to start automatically after boot , which is very old.

  1. Open the Security app.
  2. Go to Permissions > Autorestart.
  3. Find Kaspersky Safe Kids.
  4. Set Kaspersky Safe Kids switch to ON.

The newest way is Settings → Application Settings → Authorization management → Self-start management. I translate the path into english, It may be different from the international version, but the general direction is the same.

Huawei app store for international may have KSK. but it is not exist in huawei app store for china.:rolling_eyes:

Regards.

Userlevel 7
Badge +4

Hello, @Dan i Jela 

I have posted a request about your problem. If xiaomi support reply back some information, I will post here.

Regards.

I believe the problem is on the Xiaomi side. They just do not restart all app, after “hot restart”.

Userlevel 4
Badge +1

Maybe Kaspersky could reply if there is a way to remove Ultra Power Saver from Notification Shade as access to Settings can be disabled.

 

Hello,

It is a good idea.  You need to click on the “Edit” button as displayed on the first screen(sorry for Russian, I was hurried), next, you need find “Ultra battery save” icon and move it down in the list of inactive icons(see second screenshot). Then, press Done.

Userlevel 4
Badge +1

Unfortunately, it just hides the icon and blocking of "Settings" does not block "Edit" icon and child will be able to make “Ultra battery save” icon  active again.

I have just checked it.

 

Userlevel 1

Mikhail thank you for your reply.

The app is already set to no restrictions in Battery settings.

This confirms that it is a limitation of the app on MIUI.  Unfortunately this means that the premium subscription I paid is useless in my case. Kaspersky should at least warn the users about this if it is a known bug !!!

 

Userlevel 4
Badge +1

Yes, unfortunately no solution for now,and no reply from Kaspersky.

Hello@Dan i Jela

 

could you please submit to me the number of your request to technical support?

 

Thank you.

 

 

 

Userlevel 1

Hello Flood

Thank you for your reply. I did come across the problem you are referring to and if I remember correctly it was about Oppo phone. Since I didn't encounter any discussion regarding Xiaomi phones I thought to post a topic and see if other users with Xiaomi have the same problem and to make others aware of this.

I did contact tech support and I am waiting for a response. I did already send logs,screenshots etc.

The problem is that I was unaware of this for quite some time and of course my kid took advantage of this. I do understand that there will always be some way to circumvent this,but on parents phone there is no warning whatsoever that the app is not running and killing the app is as easy as switching off WiFi!! This defeats the purpose of me installing the app and paying subscription to monitor and limit my child's phone usage, which is the main thing the app boasts.

 

 

Userlevel 7
Badge +9

@Wesly.Zhang

Thanks for joining in:ok_hand_tone3:

The test we need you to do is with the Kaspersky Safe Kids app and after KSK is setup, Settings MUST be Forbidden. 

@Dan i Jela

In your images, may we have a full screen image, of the KSK icons please - highlighted by red brackets (in our image)

 

 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Userlevel 7
Badge +9

Hello @Wesly.Zhang

Thank you:ok_hand_tone3:

  • KSK is in Huawei apps store, have you checked there, would that be an avenue to get KSK? 

Extra resource:

Configure KSK for your child: If you are configuring KSK on a XIAOMI device, how to configure automatic restart on XIAOMI devices

Userlevel 1

INC000012383024 is the request number.

Userlevel 1

The support replied on Jan.27 last time saying that they will pass the info I supplied to developers and they will contact me back.

I accidentally marked Mikhail's reply as the answer, now I cannot undo it!

Userlevel 7
Badge +9

Hello @Dan i Jela

Thank you for posting the INC# & information:ok_hand_tone3:

Only Moderators & Community Admin can reset a Topic status; we’ve flagged the topic with your request for that. 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Userlevel 7
Badge +9

Hello @Wesly.Zhang

Thank you for the additional information:ok_hand_tone3:

Re “The way to start automatically after boot , which is very old”, sounds like Kaspersky need to update their documentation:thinking:

Thank you:pray_tone3:

Flood:whale:+:whale2:

Greetings!

I have just discovered that Safe Kids on Xiaomi phones is useless. On my daughter's Redmi Note 7 there is "Ultra battery saver" ( UBS from now on ) in shortcut buttons on top. If Safe Kids is activated/running and even if the phone is blocked by time limit,simply activating UBS and then disactivating it, Safe kids is no longer running and the app is useless. You have to restart the app and then reenable accessibility to make the app functional again.I tried every possible way to block this,but unfortunately no success. Off course,my daughter stayed quiet about this and was using the phone with app disabled for a few months until I realised what is happening.

Can others that have Xiaomi phones test this to confirm?

The same issue on Xiaomi Redmi Note 9s… But on Note 5 works great! I think that my kid didn’t figure it out yet ;). I hope so ;).

Pozdrav,

Slobodan D.

Userlevel 7
Badge +9

I join this question. My child does everything the same! What to do?

As well having this problem...

Any update?

The same issue on Xiaomi Redmi Note 9s… But on Note 5 works great! I think that my kid didn’t figure it out yet ;). I hope so ;). Pozdrav, Slobodan D.

Hello @Mete0r, @Eugene Savitsky & @Drakus78 

Welcome!

To set your expectations, this issue was formally raised with Kaspersky experts, 3rd September 2019, the last update was 4th September 2019. 

We’ve just sought an update & have been advised there’s nothing since 4th September 2019. 

Sometimes, the wheels turn very, very slowly. 

Thank you:pray_tone3:

Flood:whale: +:whale2:

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