Kaspersky
Question

What does "Data access on Facebook was limited for Kaspersky Safe Kids"

  • 13 November 2021
  • 15 replies
  • 90 views

I tested safe kids premium part of my security cloud family subscription. While I have the free trial and I tested my fb account for Social Network Monitoring while the settings are in private that it shows on the My Kaspersky website.


15 replies

Userlevel 7
Badge +11

Hello @Oppa_1199_Joshua

Welcome!

  1. What does the Detailed report show?
  2. Was Facebook signed in as a child account or your account? 
  3. What device & OS were you using to test KSK: Windows, Android, MAC, iOS? 
  4. Was the device signed in as the child account or the parent/admin account? 
  5. What Age template has been defined for the child?

Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

It shows nothing on the reports. By the way the account I tested is my personal account only with setting everything in private from posts. I also test social network monitoring with no devices connected to my fb account. I put the age into 2000.

Userlevel 7
Badge +11

Hello @Oppa_1199_Joshua

If there’s no devices connected, the ‘FB monitoring not available’ advisory, is to be expected.

Re: ‘ the account I tested is my personal account only with setting everything in private from posts’, is this for a a child FB account, a parent FB account, a child KSK account, a parent KSK account…. ? Please clarify? 

Note: we ask questions, bc, we are trying to help you, we need to see what you see, we do not know the information unless you tell us. 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Parent account which is mine.

Userlevel 7
Badge +11

@Oppa_1199_Joshua

  1. Why would you expect KSK to monitor a parent FB account? 
  2. Which device/OS is KSK installed on - refer our first reply? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Because I take advantage of the free trial that I have on KSC (Kaspersky Security Cloud)-Family features that also includes safe kids premium on my subscription.

Userlevel 7
Badge +11

Hello @Oppa_1199_Joshua

We understand you’re using the  KSC (Kaspersky Security Cloud)-Family Premium Trial that includes the KSK Premium, however, we’re having a great deal of difficulty understanding anything else, bc, you have not told us:

The device & OS the software is installed on?

You told us this: “ I tested my fb account for Social Network Monitoring while the settings are in private that it shows on the My Kaspersky website”, we don’t understand what it means?

You told us this: “I tested is my personal account only with setting everything in private from posts.”  we don’t understand what it means?

Etc, etc, etc.

& more & more & more!

We don’t know if you’re testing a child’s account as a ‘parent’ or a parent using KSK for some other purpose & we do not possess a crystal ball. 

Furthermore, we cannot test the issue if we do not understand & we are not testing on 4 different devices!

Thank you:pray_tone3:

Flood:whale:+:whale2:

The “ I tested my fb account for Social Network Monitoring while the settings are in private that it shows on the My Kaspersky website”, what I mean is that my Facebook account that is linked to Kaspersky Safe Kids and I tried to put “Who can see your friends list?” to “Friends” and “Only Me”. Also in the “Who can see your future posts?” I set it for friends only. I hope this was understandable.

One thing i forgot to ask is that KSK can see private post and the number of child's friends that the child does not allow public to see?

Sorry everyone for my poor grammar.

Userlevel 7
Badge +11

Hello @Oppa_1199_Joshua

Thank you for updating us! 

Your grammar is fine, do not worry! 

  1. Are you testing you as the *child* & as a child with an age template of 2000 = 21?  

Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Yes I test myself as the child.

BTW I have a new question.

Why Devices in my network feature for android is removed in the beta version?

 

The following apps:

Kaspersky Internet Security for Android

Kaspersky Security Cloud for Android

Userlevel 7
Badge +11

Yes I test myself as the child.

Hello @Oppa_1199_Joshua

Thank you for the information. 

Unfortunately were unable to replicate the issue. 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Userlevel 7
Badge +11

BTW I have a new question.

Why Devices in my network feature for android is removed in the beta version?

The following apps:

Kaspersky Internet Security for Android

Kaspersky Security Cloud for Android

Hello @Oppa_1199_Joshua,

Please raise this as a new topic → it’s completely unrelated to KSK & the original topic & also unrelated to KISA beta & KSCA beta.

Thank you:pray_tone3:

Flood:whale:+:whale2:

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