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usage count not agreeing with internet history [Solved][Closed]

  • 12 April 2020
  • 3 replies
  • 56 views

The usage count of my child’s device shows  no usage in time intervals when internet history indicates activity (google searches, visting a video site). At the same time, the total daily usage shows 1 hour while the usage of the Messenger app shows almosr 2 hours on the same day. Can someone explain to me how these symptoms are possible? Many thanks!

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Best answer by FLOOD 14 April 2020, 10:20

Hello @vpeter0,

You’re very welcome:relaxed: !

Thank you for letting me know:ok_hand_tone3:

It’s good to read you were able to see how the issue arose:clap_tone3:

Thank you:pray_tone3:

Flood:whale:

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3 replies

Userlevel 7
Badge +8

Hello @vpeter0,

Welcome!

Please tell us:

:a:

  1. Is Kaspersky Safe Kids licensed? Some features are not available in the Free version, just in case this may be contributing to the problems you’ve encountered.
  2. Your child’s device name & operating system? 
  3. Is the Device Time Usage configured to Warn or Block? 

So we can see what you see, may we have images of:

:b:

  1. Internet history?
  2. Device usage?
  3. Messenger app use time?

Please post back?

Thank you:pray_tone3:

Flood:whale:

Dear Flood thank you for the help. While creating the screenshots I realized I made a stupid mistake: I compared data related to different days. The reason is, the app stopped sending application usage and internet history exactly two weeks ago as Kaspersky was switched off in Settings/Accessibility

Userlevel 7
Badge +8

Hello @vpeter0,

You’re very welcome:relaxed: !

Thank you for letting me know:ok_hand_tone3:

It’s good to read you were able to see how the issue arose:clap_tone3:

Thank you:pray_tone3:

Flood:whale: