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Question

Screen time limits not working when listening to audio books

  • 21 February 2021
  • 9 replies
  • 68 views
N

My son is obsessed with audio books, which is great, but limiting time he spends on other activities. However when he uses his audio book app (Storytel) with the screen off, his screen time is not registered in Kapersky. Can anybody confirm this? Am I missing something?

 

Cheers 

9 replies

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @NorwayDad, 

Welcome!

Which device does your son use: Windows, Android, Mac, iOS & which OS version ? 

When you say “screen off”, is the device use time expired, is he locked out but Storytel keeps running, how is the screen off? 

Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
N

Hi and thanks for the quick reply!

Android version. The app is running, limits have not expired. He only listens to the audio, so after a few minutes the screen turns off. I tested it today: despite Storytel running for over 30 minutes (screen off, only audio), only 1 minute is registered as device usage.

 

Regards

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @NorwayDad, 

You’re most welcome:relaxed: !

Thank you for the information:ok_hand_tone3:

  1. Which Android OS version please? 
  2. By our definition, Android, “screen off” = screen locks & goes black, do you agree? 
  3. Are you using Device allocated time & or Time schedules to manage your son’s phone time? 

Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

  • Allow us some time to install Storytel & test please? 
Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
N

1. Android version: 1.54.0.14

2. Yes, agreed. 

3. I added Storytel to the exclusion list and limited it to one hour. 

😊

 

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @NorwayDad, 

Thank you for the information:ok_hand_tone3:

  1. 1.54.0.14 is unusual for Android version :thinking:, please recheck? 
  2. The phone manufacturer please? 
  3. Your son’s birth year please? 

So, with the exclusion you’ve added, your expectation (& ours) is, KSK will accurately reflect Storytel use time, max 1hr, that’s what we will test, if you could also please do the following: 

  1. Clear Storytel cache, open Phone Settings:gear: , go to Apps, go to Storytel, select, Storage, select Clear cache → see image 1 below
  2. Shutdown the phone → power OFF, power ON, login, start Storytel, allow it to run & allow the phone to lock & the screen to go black, monitor KSK reports to see if Storytel use time is accurate? 

 

 

 

 

Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
N

Hi again! 

1. This appears correct (assuming I'm looking in the right place).

2. Huawei (parent), Samsung (child). 

3. 2013

I will follow your instructions. Appreciate the continuing help (and on a Sunday!). 👍😊

Regards

 

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @NorwayDad, 

You’re most welcome:relaxed: !

Thank you for the additional information:ok_hand_tone3:

To find Android version, open phone Settings:gear: , scroll to the bottom of the screen, select About phone or About device, depending on the Android version, the information may be “buried” in a Software information screen. 

 

 

 

 

 

Please let us know if the Reports still do not reflect accurately? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
N

Oh, apologies, I thought you meant which version of the android APP. 🙈

The parent phone is on v.10.

The child unit is on v.7.

I've troubleshooted the problem as per your suggestion. As you can see from the images, Storytel was playing for over an hour, yet registered only 9 minutes in KSK. 

 

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @NorwayDad, 

Thank you for the information:ok_hand_tone3:

No apology necessary, you got there in the end:clap_tone3:

:warning: Just in case you’re not aware, Storytel has an age rating of 12+

  • We’ve replicated the KSK Reports not reflecting the Storytel time accurately issue and KSK did not block Storytel when the hour had expired; we actually started listening at 22:19, until 23:59, then restarted & ran the next tests twice to make sure.
  • We also checked the Reports from an Android & a Windows device, no difference, same outcome.

  • Please raise a request with Kaspersky Technical Support, fill in Application malfunction, Other template → image 6 below; Support will request Logs & other data, they will guide you

 

 

 

 

 

 

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.
  • Please share the outcome with the Community when it’s available?

Thank you:pray_tone3:

Flood:whale:+:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!

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