Kaspersky
Question

Safe Kids won't let me take screenshots

  • 22 February 2020
  • 3 replies
  • 127 views

  • Anonymous
  • 0 replies

Hello guys, I have a Google Pixel 3a and and I just installed Kaspersky Safe Kids. Now, wheneverr to make a screenshot (long pressing the power button) or I drop down the notifications, the back screen turns white. Quite annoying actually! Any idea on how to remove that?


3 replies

Userlevel 7
Badge +11

Hello @Gmatosas,

Welcome!
Please tell me:

:arrow_right::a: KSK version?

:arrow_right::b: Is KSK licensed?

Are there 2 issues: 

:one: Unable to take screenprint by long pressing power button ?

:one: (a) Is this issue on Parent or Child phone?

:two: Drop down the notifications, the back screen turns white ?

:two: (a) Is this issue on Parent or Child phone?

:three: Do either of the following screenprint methods work: 

(a) Touch & hold three fingers on the screen ?

(b) Simultaneously press & hold Power & Volume Down until the screen is captured ? 

:four: Has Root access been granted? 

:five: May I have a video of the “Drop down the notifications, the back screen turns white” issue please? 

Please post back?

Thank you:pray_tone3:

Flood:whale:

Hello @FLOOD 

my answers below:

:one: Unable to take screenprint by long pressing power button ?

:one: (a) Is this issue on Parent or Child phone? child phone

:two: Drop down the notifications, the back screen turns white ?

:two: (a) Is this issue on Parent or Child phone? child phone

:three: Do either of the following screenprint methods work: 

(a) Touch & hold three fingers on the screen ? NO

(b) Simultaneously press & hold Power & Volume Down until the screen is captured ? YES, but I still want the other method to work.

:four: Has Root access been granted? no

:five: May I have a video of the “Drop down the notifications, the back screen turns white” issue please? will take some time. But really we dont need a video. As soon as i drop te notifications center, the back screen turns white.

Thanks!!

 

Userlevel 7
Badge +11

Hello @Gmatosas,

  • Thank you for replying and the information:ok_hand_tone3:
  • I’m happy to hear there is one screenprint method available.
  • I cannot replicate “Drop down the notifications, the back screen turns white” issue”, however, momentarily, I get a white screen after accessing Notifications:thinking:

  • If KSK is licensed, please raise a request with Kaspersky Technical Support  (note, if the KSK version you’ve installed is v1.33.0.1633, in their template there is no  v1.33.0.1633, select v1.35.0.1646).

     

     

  • Detail all steps you’ve taken to resolve both issues, give as much information as you can. If you can, please include a video of both issues. 
  • They will ask for an AIDA64 Report and they may ask you to capture KSK logs, as the issues are replicated. If they need logs they’ll give you a special KSK version to install. 

Please let me know the outcome when it’s available?

Thank you:pray_tone3:

Flood:whale:

Reply