Kaspersky
Question

Safe Kids Turn off app

  • 14 October 2020
  • 1 reply
  • 47 views

I have changed my password, but still my child is able to turn off his app on his device using the old password. 

How to correct this?


1 reply

Userlevel 7
Badge +11

Hello @Akrura Krishna Das

Welcome!

  1. What is the android nameversion & build
  2. On the child’s android, has the parent profile ever been applied? 
  3. How is Settings configured ? 
  4. Is 2 step verification enabled? 
  5. Has KSK been uninstalled & clean installed according to documented instructions? 

Please let us know?

Thank you:pray_tone3:

Flood:whale:+:whale2:

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