I also have problems with KSK. It’s been a couple of days that one of the two pc’s I am monitoring did not get blocked by the app when the time limit was reached. Yesterday the second pc also passed the time and did not get blocked. The app in the pc says that the time limit is reached but it does not proceed to any action.
Furthermore the my kaspersky site is not updated with the device and app usage information. I believe that it has something to do with the latest update of the app.
I contacted technical support and they asked for logs and snapshots that are really time consuming (>30 min). I am also getting the event logs through the app itself. Let’s see what support has to say.
I am wondering if it is possible for parents who are not so tech savvy to respond to all these demands from tech support.
Best answer by Filon
After almost a month, the problem seems to be resolved by the latest H update. However, a new bug appeared. When the kid requests for more time, whatever I choose as extra time, (either 5 or 60 minutes) the system always adds 30 minutes by default. I will start a new thread with this.