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Safe Kids Mac: No web activity detected Premium Account. [Solved][Closed]

  • 29 February 2020
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I’m using the web portal mykaspersky to check for Visited sites Internet reports but nothing will show up.

Please help.

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Best answer by Vangry 4 March 2020, 06:50

Update: I think I figured It out. There Is a conflict between AdGuard and KSK which prevents blocking features from working If I Quit AdGuard ad blocking program KSK will work properly even after restarting the MAC.

 

I guess i’ll uninstall AdGuard app for now and use the browser extension Instead.

 

Thanks for the help again and sorry to bother you tc.  

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28 replies

Userlevel 7
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Hello @Vangry

Welcome!

May I ask please:

  1. (Child device) Mac Os version?
  2. (Child device) Kaspersky Safe Kids version
  3. (Parent device) Mac Os version?
  4. (Parent device) Kaspersky Safe Kids version?
  5. Which browser (name & version) is used (by your child) to access the internet? 
  6. Are other events showing in the KSK reports? 

Please let me know? 

Thank you:pray_tone3:

Flood:whale:

Just for information, an example of a KSK Internet Report:

The Report period can be 24hours, 7 days, 30 days

 

KSK Internet Reports can be filtered

 

 

Resources:

System requirements for Kaspersky Safe Kids for Mac

What is Kaspersky Safe Kids?

How to install and configure Kaspersky Safe Kids for Mac

How to set up an account for your child

Actions taken by Kaspersky Safe Kids when monitoring your child's activity

How to view reports

Userlevel 2
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Hello @Vangry

Welcome!

May I ask please:

  1. (Child device) Mac Os version?
  2. (Child device) Kaspersky Safe Kids version
  3. (Parent device) Mac Os version?
  4. (Parent device) Kaspersky Safe Kids version?
  5. Which browser (name & version) is used (by your child) to access the internet? 
  6. Are other events showing in the KSK reports? 

Please let me know? 

Thank you:pray_tone3:

Flood:whale:

Just for information, an example of a KSK Internet Report:

The Report period can be 24hours, 7 days, 30 days

 

KSK Internet Reports can be filtered

 

 

Resources:

System requirements for Kaspersky Safe Kids for Mac

What is Kaspersky Safe Kids?

How to install and configure Kaspersky Safe Kids for Mac

How to set up an account for your child

Actions taken by Kaspersky Safe Kids when monitoring your child's activity

How to view reports

 

 

Child Device: macOS Catalina 10.15.3

Browser: Safari

 

Parents Device: Windows 10 64bit

Browser: Chrome

 

Only the Application Tab reports activity as shown below In the attached image.

 

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This is what shows on my Internet Tab

 

Childs Browser Is Safari Version: 13.0.5

Userlevel 7
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Hello @Vangry,

Thank you for replying, the additional information & the images:ok_hand_tone3:

  • May I have a full screen image of Summary

https://my.kaspersky.com/MyKids#/really-long-alpha-numeric-combination/Summary

(hide any “private" information)

&

  • Full screen image of Internet Settings, including all Categories please? 

Please post back?

Thank you:pray_tone3:

Flood:whale:

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Hello @Vangry,

Thank you for replying, the additional information & the images:ok_hand_tone3:

  • May I have a full screen image of Summary

https://my.kaspersky.com/MyKids#/really-long-alpha-numeric-combination/Summary

(hide any “private" information)

&

  • Full screen image of Internet Settings, including all Categories please? 

Please post back?

Thank you:pray_tone3:

Flood:whale:

 

Images attached.

Userlevel 7
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Hello @Vangry,

Excellent:ok_hand_tone3: Thank you!

  1. Has the Web Activity reporting ever worked? 
  2. If 7 days or 30 days is selected, does any Web Activity show?

Please let me know?

Thank you:pray_tone3:

Flood:whale:

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Hello @Vangry,

Excellent:ok_hand_tone3: Thank you!

Has the Web Activity reporting ever worked? 

Please let me know?

Thank you:pray_tone3:

Flood:whale:

 

Never worked for me unfortunately.  

 

When I select 7 days or 30 day it still says No information for the selected period.

Userlevel 7
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Hello @Vangry,

Thank you!

  • How long has KSK been installed please?

Thank you:pray_tone3:

Flood:whale:

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Hello @Vangry,

Thank you!

  • How long has KSK been installed please?

Thank you:pray_tone3:

Flood:whale:

Around 4 days now.

Userlevel 7
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Hello @Vangry,

Thank you!

  • Safari version please?
  • Please read my PM.

Thank you:pray_tone3:

Flood:whale:

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Hello @Vangry,

Thank you!

  • Safari version please?
  • Please read my PM.

Thank you:pray_tone3:

Flood:whale:

Safari Version: 13.0.5 on Child’s Device.

Userlevel 7
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Hello @Vangry,

Thank you!

:one: In the image, it's showing the Child’s device cannot be located, is the MAC actually connected, synced, check the Devices Tab, the  Mac should show as Connected.:thinking:

:two: Is your Windows device correctly synced with the MyKaspersky account, check the Devices Tab, your Windows device should show as Connected:thinking:

  • If both Mac & Windows are correctly connected:

:three: On your Child’s Mac:

  • Please install Chrome v80.0.3987.116.
  • Shutdown, restart Mac. 
  • Make sure KSK is active.
  • Start Chrome.
  • Run Internet search tests on any of the Categories that are Forbidden. 

:four: On your Windows device, check Summary Internet Report?

  • Please let me know?

Thank you:pray_tone3:

Flood:whale:

 

Edit: :one: correction, (I) can see the Mac conx, apologies for my decrepit :eyes:s & :eyeglasses:s:sweat:

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Okay I just installed chrome and I just got one web activity when i tried to install chrome.

I tried Installing Firefox to do some tests and no web activity is showing up.

I did run tests on the Forbidden categories and nothing seems to be blocked by KSK.

Also all devices look connected on mykaspersky account.

Attached some screenshots below.

 

Userlevel 7
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Hello @Vangry,

Thank you!

  1. Devices, Mac does not have a :white_check_mark: , nor Manage:thinking:
  2. The 1 Google Chrome entry in the Reports, shows the Reporting function is working, even tho Web activity has not been captured:thinking:
  3. Does the install of Firefox also show up in the Reports? 
  4. What (Mac) account permissions is your child’s account set up with? 
  5. What MyKaspersky, KSK Notifications have been configured

     

Please let me know?

 

Thank you:pray_tone3:

Flood:whale:

The

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Hello @Vangry,

Thank you!

  1. Devices, Mac does not have a :white_check_mark: , nor Manage:thinking:
  2. The 1 Google Chrome entry in the Reports, shows the Reporting function is working, even tho Web activity has not been captured:thinking:
  3. Does the install of Firefox also show up in the Reports? 
  4. What (Mac) account permissions is your child’s account set up with? 
  5. What MyKaspersky, KSK Notifications have been configured

     

Please let me know?

 

Thank you:pray_tone3:

Flood:whale:

The

1.I think the tick becomes available if i have a kaspersky security application installed which i don’t on the Mac. Also there Is a disconnect device icon below.

 

2.Exactly.

 

3.After installing Firefox and Chrome I got a notifications that the Apps were installed.

 

4.My child’s mac account Is a standard account created by KSK when I installed the software It made an account with limited permissions for it to work properly.

Userlevel 7
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Hello @Vangry,

Thank you!
Mac device  , :white_check_mark:Manageyes, that makes sense:ok_hand_tone3:

  • For clarification, in Reports, is there any entry for Firefox, or is Firefox only showing in Notifications:thinking:

:arrow_right: Observation, in Notifications, Chrome has Edit settings, Firefox does not:thinking:

 

 

  • Since installing Chrome, has Settings been modified for the browser:thinking:

Please let me know?

  • Also, I’m going to install Firefox on my child’s device & see the result, allow me a little time please? 

Thank you:pray_tone3:

Flood:whale:

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Hello @Vangry,

Thank you!
Mac device  , :white_check_mark:Manageyes, that makes sense:ok_hand_tone3:

  • For clarification, in Reports, is there any entry for Firefox, or is Firefox only showing in Notifications:thinking:

:arrow_right: Observation, in Notifications, Chrome has Edit settings, Firefox does not:thinking:

 

 

  • Since installing Chrome, has Settings been modified for the browser:thinking:

Please let me know?

  • Also, I’m going to install Firefox on my child’s device & see the result, allow me a little time please? 

Thank you:pray_tone3:

Flood:whale:

 

I think I got It to work!

Here is what i did:

  1. Reset My Kaspersky Password.
  2. Reinstall KSK on Childs Mac and Enter New Password.

Now I’m getting Forbidden blocked requests and search queries made on Safari.

I guess no need to install chrome anymore.

 

You can consider this post solved thanks for the help Flood. 

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Hello @Vangry,

Excellent:clap_tone3: , you are a :stars:

Thank you for letting me know:pray_tone3::relaxed:

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Okay after further testing I noticed that If I restart the Mac or shutdown KSK won’t block websites anymore and won’t log web events to mykaspersky.

 

Not sure what would cause that. The only way to get it up and running again Is to uninstall KSK on the mac and reinstall it again every time i restart the mac which Is a pain to do.

 

Please advise.

Userlevel 7
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Hello @Vangry,

Thank you for the update:ok_hand_tone3:

Yes, frequently uninstalling & reinstalling KSK after shutting down & restarting the MAC is a total PIA, & absolutely unacceptable! Clearly something is not as it should be:thinking:

  1. :arrow_right: Please confirm KSK is in the Startup programs list?
  2. :arrow_right: Please confim that no MAC inbuilt Parental Control features are enabled? 
  3. :arrow_right: When KSK is working, do the statistics on visited websites according to the content categories, show in the KSK Reports? 

Please let me know?

Thank you:pray_tone3:

Flood:whale:

Userlevel 2
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Hello @Vangry,

Thank you for the update:ok_hand_tone3:

Yes, frequently uninstalling & reinstalling KSK is a total PIA, & absolutely unacceptable! Clearly something is not as it should be:thinking:

  1. :arrow_right: Please confim that no MAC inbuilt Parental Control features are enabled? 
  2. :arrow_right: When KSK is working, do the statistics on visited websites according to the content categories, show in the KSK Reports? 

Please let me know?

Thank you:pray_tone3:

Flood:whale:

Parental Controls on MAC are turned off.

Yes statistics per categories are shown In Reports page.

Userlevel 7
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Hello @Vangry,

Thank you for the confirmation/update:ok_hand_tone3:

 

  1. :arrow_right: Please confirm KSK is in the Startup programs list?
  2. :arrow_right: With  Report - statistics per categories, are those events showing even when the Block function is not working?
  3. :arrow_right: Please export the 7day Report, it will download as a .csv file, change the file extension to .txt & attach:paperclip: to your reply please? 

Please let me know?

Thank you:pray_tone3:

Flood:whale:

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  1. It is on the startup programs list.
  2. When the block function is not working no events are logged except the ones in applications tab.
  3. Attached 7day Report summary below.

 

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Hello @Vangry,

Thank you for the additional information & the data:ok_hand_tone3:

:arrow_right: As you’ve confirmed KSK/MAC system requirements & you’ve uninstalled & reinstalled KSK according to documented procedures, and done extensive troubleshooting, to no avail, please request Kaspersky Technical Support investigate the issue?

:arrow_right: Please provide the detailed history, with all the information you’ve gathered to date, including images & the Report. The Technical Team will request Mac Logs and they may request KSK Traces, run as the issues are replicated, they will guide you with the steps necessary to collect the traces. 

:no_entry_sign: Please ensure they clearly understand the Block events are intermittently not being reported, after the MAC is shutdown, unless KSK is uninstalled & reinstalled after each MAC startup. 

  • Please let us know their solution when they provide one? 

Thank you:pray_tone3:

Flood:whale:

Resources:

Preparing to contact Technical Support
What information the Technical Support engineer needs

Userlevel 2
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Update: I think I figured It out. There Is a conflict between AdGuard and KSK which prevents blocking features from working If I Quit AdGuard ad blocking program KSK will work properly even after restarting the MAC.

 

I guess i’ll uninstall AdGuard app for now and use the browser extension Instead.

 

Thanks for the help again and sorry to bother you tc.