Kaspersky
Question

Safe Kids excessive notifications on Windows 10

  • 16 September 2021
  • 4 replies
  • 42 views

I’ve blocked Groove Music and TV Shows applications on Windows 10, and now the Safe Kids app is excessively notifying that Groove Music and TV Shows are forbidden even without trying to use them! 
How can I turn off notifications for Safe Kids on Windows 10??


4 replies

Userlevel 6
Badge +1

Please, see this link.

The link didn’t help!

I don’t want to turn off the notifications of forbidden programs on KSK mobile app nor on the website account… I want Windows 10 on my kid’s laptot to not show the KSK notifications!!

Userlevel 7
Badge +11

Hello @telmovmx

Thank you for the information!

We’ve been testing the Groove issue, but, we thought you meant you (the parent), is receiving the excessive notifications, we’ll now check from the child’s perspective. 

We’re unable to test “TV Shows” as we have no idea what has been blocked…. 

  1. Read before you create a new topic!
  2. Post screen prints of the block rules you’ve applied please? 
  3. Do the notifications happen just after your child logs on or continuously, as your child uses the computer, for as long as they are using the computer? 

Please let us know?

Thank you:pray_tone3:

Flood:whale:+:whale2:

Userlevel 7
Badge +11

Hello @telmovmx

We’re able to replicate KSK, Groove music notifications showing on the child’s device, despite the fact Groove music application is not selected:

 

  • Please log a case with Kaspersky Technical Support, fill in Application malfunction, Other template; Support may request Logs, Traces & other data, they will guide you:

     

     

     

     

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

When it’s available, please share the outcome with the Community?  

Thank you:pray_tone3:

Flood:whale: +:whale2:

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