Kaspersky
Question

New Configuration Profile Not Working

  • 30 March 2021
  • 1 reply
  • 25 views

I am trying to download safe for kids on my childs IPAD. I have gotten to the end (i think) and it says New Configuration profile is ready to install. So I click install profile and it takes me to Safari where it says “This website is tryin got download a configuration profile, do you want to allow this?” and I allow. Then it says “Profile Downloaded review the profile in Settings app if you want to install it” then i go back to safe for kids and it says “Profile Not Installed”


1 reply

Userlevel 7
Badge +9

Hello @icantoteit1991

Welcome!

  1. iPad OS version & build?
  2. KSK version
  3. In (iOS) Settings → Screen Time → your child’s profile → Restrictions → Allowed Apps, has KSK been allowed? 
  4. In (iOS) Settings → Screen Time → your child’s profile → Restrictions → Allowed Apps, has Safari been allowed? Note: after successfully  installing KSK, you must withdraw the permission for Safari.
  5. Has KSK Safe browser been granted permission? 
  6. Has the parent profile been even been activated/used on the iOS device?
  7. May we know your child’s birth year please? 
  8. Is KSK Premium or Free?  

Please let us know? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

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Error: Unable to Install Profile

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