Kaspersky
Question

Login to my.kaspersky.com nicht möglich

  • 18 July 2019
  • 3 replies
  • 748 views

Hello,

I use SafeKids and renewed my license just 1 week ago. During this I changed my password for my.kaspersky.com. Today I tried to login on my PC and got the message that the login is not possible and I should try again later.
Email and password are correct (checked multiple times) and the access with the android app is still possible.

Therefore, I wonder if there is a technical problem with the website login?

Regards
André

(Edit: Changed language to english)

3 replies

Userlevel 7
Badge +11

Hello @kato,

Welcome!

Please tell me:

  1. Win10 version & build
  1. Which Kaspersky software is installed on the W10 device: name, version and patch

Are there 2 issues:

:one: Unable to login into MyKaspersky account?

:two: Unable to login to Kaspersky LiveChat ?

:three: Are you unable to login to Kaspersky LiveChat, irrespective of browser used? 

:four: Are there any errors for either :one:  & or  :two:, if “yes”, may I have images please? 

:five: On the Support for Home Products page, after selecting your Country, GENERAL PRODUCT USE, CHAT WITH AN EXPERT

 

 

  • what happens? 
  • Has Kaspersky LiveChat been available & used previously

Please let me know?

Thank you:pray_tone3:

Flood:whale:

Hello!

 

Ive same problem, cant login in my kasperksy, testet with new installed win 10 without any third part software. Live Chat no connection… Kaspersky contaminated?

Userlevel 7
Badge +11
Hello Andre,
Welcome!
I can see you successfully changed your password for your MyKaspersky account https://my.kaspersky.com/, the web portal, where KSK is managed, and using the android you can access KSK.

Just so we're very clear please:

  • Is it the PC (Windows ?) that you cannot log in too?
or
  • (KSK) on the PC?
  • If it's the KSK application on the PC, have you uninstalled KSK & reinstalled?
  • There's a Kaspersky password reset tool, KLPAR, for Kaspersky software, BUT, it does not mention KSK
https://support.kaspersky.com/common/settings/14674.
  • There's also KAVREMOVER, this tool does remove KSK
https://support.kaspersky.com/common/uninstall/1464#block3

As with any software removal, reset, re-install, it's critical to REBOOT between each sequence, so, after removal, before reinstall, after reinstall, & so on.
For both KLPAR & KAVREMOVER it's critical to follow the directions and, if you can access the device, create a system image and restore point before using any tools, making any changes.

Please let us know?
Thanks.

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