Kaspersky
Question

Leave Terraria alone! Terraria is flagged by KSK.

  • 15 July 2021
  • 2 replies
  • 43 views

 

Hi 

You don’t really know me but i am from terraria and what you said in that screenshot really offended me!!

 

 

 

 

 


2 replies

Userlevel 7
Badge +9

Hi, KSK blocking terraria.

Hello @Terraria

Thank you for the information & the image:ok_hand_tone3:

We’ll look into it → to do so, we need to replicate your KSK settings:

  1. May we know your birth year please - we’ll set up our test to match yours?
  2. Is the device a Windows device, may we know the OS version & build please? 
  3. May we know the KSK version & patch(x) → in Windows hidden icons, rightclick the KSK icon, select About
  4. is KSK Premium or Free? 

Please post back?

Thank you:pray_tone3:

Flood:whale: +:whale2:

Resource:

Tutorial by @Danila T. Read before you create a new topic!

Userlevel 7
Badge +9

Hello @Terraria

While you’re gathering the information, we’ve tested Terraria using a child profile, birth year 2010 = 12-15 Age group & another child profile, birth year 2015 =  0-6 Age group → KSK does not block Terraria by default:

 

 

  • Perhaps (your) parents have configured a Web activity monitoring →  Category, or manual configuration, that’s causing the issue:thinking:

We notice you’ve sent a Terraria request to your parents, would you be kind enough to ask them please for a screen-print of the KSK Notifications, we need to see the root cause (on your machine), for KSK blocking Terraria →  it will be in the notifications? 

Please post back?

Thank you:pray_tone3:

Flood:whale: +:whale2:

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