Kaspersky
Question

KSK restrictions issue

  • 12 July 2021
  • 4 replies
  • 29 views

 

Hi,

Issue with Xiaomi Redmi 9T and KSK just installed.  (premium mode)

When time allowed is exeed the KSK well block apps excepted the allowed.

But if my son close all apps with Android desktop button (free memory), it can do everything after.

There is no more restrictions.

After few minutes (arount 5-10min) the app restart certeinly in backgroup and phone is blocked again.

 But kids re-close all apps with button to be free for 10min

In this condition the app is useless.

 

We have apply Xiaomi specificconfiguration

 

Regards

 

 


4 replies

Userlevel 7
Badge +9

Hi, Issue with Xiaomi Redmi 9T and KSK just installed.  (premium mode)

When time allowed is exceed the KSK well block apps excepted the allowed.

But if my son close all apps with Android desktop button (free memory), it can do everything after. There is no more restrictions. After few minutes (around 5-10min) the app restart certainly in back group and phone is blocked again.  But kids re-close all apps with button to be free for 10min. In this condition the app is useless. We have apply Xiaomi specific configuration. Regards

Hello @Chalou,

Welcome again!

  1. May we know the actual OS version & the MIUI version → open phone Settings, scroll to the bottom, look for About or About Phone, the version information, for both OS & MIUI will be available please? 
  2. Is Desktop button → free memory a feature that’s available when the phone was shipped or has been enabled/activated since first getting the phone? 
  3. May we have an image of Android desktop button (free memory) → we don’t have a Xiaomi to check & we need to see what you see please? 

Please post back? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Resource:

Read before you create a new topic! tutorial by @Danila T. 

Hi,

 

Below the informations

 

1/ Andoid 10QkQ1.200830.002 & MIUI 12.0.4

 

2/ By “Desktop button”, I talk about the native Android bouton to see all apps opened in background and close them, to liberate memory 
The square bouton available on all Android phone

 

3/ see capture

 

Regards

Userlevel 7
Badge +9

H

Hi, Below the information's

1/ Android 10QkQ1.200830.002 & MIUI 12.0.4

2/ By “Desktop button”, I talk about the native Android bouton to see all apps opened in background and close them, to liberate memory . The square bouton available on all Android phone. Regards

Hello @Chalou

Thank you for the information:ok_hand_tone3:

We’ve tested with KSK XRecorder & Calculator = Allow, Desktop button = open apps cleared, when Device time of use expires, all apps, except XRecorder & Calculator block → see video:

 

Please Log a case with Kaspersky Technical Support; fill in the Application malfunction, Other template; provide them with the Xiaomi Redmi 9T OS & MIUI version, KSK version, a detailed history, all steps your child takes to circumvent KSK & any steps you’ve taken to resolve the problem; a video showing the problem will help the support team understand the problem; Support may request Logs, Traces & other data; they will guide you:

 

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in their MyKaspersky account.

Please share the outcome with the Community when it’s available? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Hi,

 

We have open case.

I keep forum posted with result

 

Regards

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