Kaspersky
Question

KSK override and uninstalled on Samsung Galaxy TAB A

  • 22 January 2021
  • 1 reply
  • 44 views

KSK override and uninstalled on Samsung Galaxy TAB A

My kid found a loop hold on KSK. He set the tablet Safe Mode.  With that he can access the Settings and delete the App.
How do you avoid this?

KSK version: 1.52.0.3
OS: Android 10  Kernel 4.9.186-perf-18961046
Device:  Samsung Galaxy TAB A  SM-T295
 


This topic has been closed for comments

1 reply

Userlevel 7
Badge +11

Hello @Nina Yong

Welcome!

Please log a case with Kaspersky Technical Support, fill in the Application malfunction, Other template, provide as much information as possible, it would help the Technical Team if you could make a video of KSK being overridden and uninstalled & include the URL to your Community topic; Support may request: traces, data, logs, they will guide you

 

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in their MyKaspersky account.

Please share the outcome with the Community when it’s available? 

Thank you:pray_tone3:

Flood:whale:+:whale2: