Just installed KIS and KSK today on two computers, both Macs, both running OSX 10.15 Catalina. One of them works fine, I can see my kids’ activity on my.kaspersky.com, etc. The other computer says everything is installed, but it does not work. It does not block websites, it does not generate any activity on my.kaspersky.com, but it doesn’t give any errors. When I try to go to settings on the computer itself, it asks for my.kaspersky.com account login, but then tells me the password is incorrect -- even though I just used that password on the same computer via web browser to log into https://my.kaspersky.com.
Please help me figure out what’s broken here. The software appeared to install the same way, successfully, on both computers.