Kaspersky
Question

KSK cannot block Silk browser on Fire OS


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Hello,
My kid's Fire HD10, installed Kasperky Safe Kid pro version.
KSK can not block the Silk app (Silk is the default browser on Fire OS).
KSK doesn't recognize Silk at all, even if you select excluded apps when the device is locked. KSK still can't see Silk
Thanks


3 replies

Userlevel 7
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Hello, My kid's Fire HD10, installed Kasperky Safe Kid pro version.
KSK can not block the Silk app (Silk is the default browser on Fire OS).
KSK doesn't recognize Silk at all, even if you select excluded apps when the device is locked. KSK still can't see Silk, Thanks

Hello @huynhHT

Welcome!

Unfortunately, Kindle devices are not supported. 

We’ve confirmed this with Kaspersky Technical Support. 

We note your comments in another topic where you’ve advised you’ve installed KSK on the Kindle  Fire HD10, however, it does not change the fact that the Kindle Fire HD10 does not meet KSK Hardware & software requirements

Also, even tho you have KSK premium, there is no technical support for KSK installed on unsupported devices. 

Thank you:pray_tone3:

Flood🐳+🐋

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Hello Flood+
Although KSK does not support Kindle fire HD10, some functions may not work properly. But I can still install, and manage the schedule to turn on and off, the total usage time of the day of my son's HD10.
Best regards

 

Userlevel 7
Badge +9

Hello Flood+
Although KSK does not support Kindle fire HD10, some functions may not work properly. But I can still install, and manage the schedule to turn on and off, the total usage time of the day of my son's HD10. Best regards

 

Hello @huynhHT

Thank you for posting back! 

Absolutely & that’s great, however, if & when KSK does not work, the answer will not change, the issue is not KSK, it’s an unsupported device. 

Thank you:pray_tone3:

Flood🐳+🐋

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