Kaspersky
Question

KSC 2020 not installing on OS X El Capitan! Help Please!

  • 11 April 2020
  • 2 replies
  • 66 views

Hi,

I’ve been using KSC for many of our family devices. And today I upgraded one of my older iMac with OS X El Capitan, so my kids can do homework with. Unfortunately, the KSC 2020 version won’t install on it. Can I have the link to download previous/older version of KSC, or any workaround solution to suggest, I would greatly appreciate :)

 

Dennis


2 replies

Userlevel 7
Badge +8

Hello @dennisandyujin,

Welcome!

  • Please contact Kaspersky Technical Support, they may be able to provide a earlier version of Kaspersky Security Cloud compatible with El Capitan.
  • Or update the Mac to Sierra or higher.
  • KSC 2020 is for macOS Sierra 10.12, macOS High Sierra 10.13, macOS Mojave 10.14, or macOS Catalina 10.15.
  • Also, your topic is in Category Kaspersky Safe Kids, is the query for KSC Kaspersky Security Cloud or KSK Kaspersky Safe Kids?
  • KSK  MAC operating system requirements are the same.

Thank you:pray_tone3:

Flood:whale:

Userlevel 7
Badge +8

Hello @dennisandyujin

If the issue is for Kaspersky Security Cloud, not KSK, & if there’s no compatible KSC version available, the other option is to use Kaspersky Internet Security for Mac Version 2018, compatible with OS X 10.11 (El Capitan).

Thank you:pray_tone3:

Flood:whale:

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