Kaspersky
Products
Support go
Community
Personal Account go
Check a file or link
Kaspersky Club go
Kaspersky Education go
Beta Testing
back back
support
Home Support
Business Support
Virus Fighting
back back
kaspersky club
Россия и СНГ
Global
back back
kaspersky education
Бесплатный образовательный портал
Free educational videocourses
back back
Personal Account
My Kaspersky
KSOS Management Console
CompanyAccount
Question

KId manages to desactivate and uninstall KSK

R
Hello my 12y kid who is not especially a geek find a way to desactivate or even more to uninstall kaspersky Safe kids from his android phone (brand: WIKO)
making KSK totally useless at this stage


can someone help me with 2 answers please:
1/ is it a known issue ? many videos on yutube to explain how to avoid KSK but nothing i can find as a solution to this problem
2/ is there any known solution ? if yes can you explain me step by step in very plain english as i am not a native english speaker ?

many thanks in advance

4 replies

Flood and Flood's wife
Rank
Userlevel 7
Badge +9
Hello Regis,
Welcome!
Would it be helpful if we provided information in your language? If so please let us which language you're comfortable with please?
Also, please tell us the
  • Kaspersky Safe Kids, version please
  • Wiko, model, version please?
Just to briefly get started, you have the Master KSK account, thru this you control child's access to how the phone is used depending on what features you "allow", "block" etc.
We can step you thru all of this.
Please post back.
Thanks you!
Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
R
Hi "Flood"

thanks for your quick reply

I am french so obviously french will be great but english in a reaonnable level would be fine also

I don't need explanation from kaspersky website that i already read many times. Everything works fine on a daily basis (block apps, limit time, request/permission...)

I need a patch or a solution to prevent my son to play around with his WIKO Ufeel and disable KSK

I have KSK 1.17.0.907 on my mobile (master)
i have to check his when we are back at home tonight

Thanks in advance
Flood and Flood's wife
Rank
Userlevel 7
Badge +9
Hello Regis M,
Thanks for posting back and the additional information.
W'e'll do what we can to assist.
I've pm'd a French speaking Mod to join.
Many thanks.
Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
Berny
Rank
Userlevel 7
Badge +8
@Regis M.

Also , and in addtion to FLOOD :

So ...... i suppose your clever 12y kid proceeded like this :
https://support.kaspersky.com/fr/12025#block1
Maybe you should try in MyKaspersky "Modification du mot de passe" : https://support.kaspersky.com/fr/14678

FYI, please be always welcome in the FR Section.
Forum Moderator France & BeNeLux - Did it answer your question? Please mark it as "Best Answer” | Est-ce la réponse à votre question? Marquez-le comme résolu | Is dit het antwoord op uw vraag? Markeer het als opgelost | Errare humanum est.

Reply


 Utilities