Friday 12 February was the last day my KSK operated properly on Windows 10. Time limits and schedules are in place, however no time is being logged by the program on Feb 13, 14, or today 15.
Locally, the program was showing no time limit.
I noticed this was not working yesterday, so I uninstalled the app, shutdown, rebooted, and reinstalled, and re-connected my kids’ account to their profiles in KSK. Now the schedule time shows, as well as the limit, however it’s not showing any time used, while I know it’s been used for several hours.
Additionally, I noticed that while it’s not counting used time properly, it’s also no longer enforcing “not allowed” hours. It shows it under “My schedule today” on the computer, but it happily lets the user continue during the blocked hours.
Other than uninstalling and reinstalling, which I’ve already done - what are the next troubleshooting steps?
I do see several people on the forum reporting the same issue, all roughly starting around 12 February; so I’m starting to wonder if this is stemming from a recent software update?
I”m running 126.96.36.19921(g)
Best answer by Flood and Flood's wife
Hmm, interesting, 3 cases (including yours), here in the Community, best log a case with Kaspersky Technical Support, if patch(g) is responsible, the sooner they get onto it the better. Support will request Logs, Traces & other data, they will advise you:
- After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in the MyKaspersky account.
Please share the outcome with the Community when it’s available?