Kaspersky
Question

Kaspersky Safe kid not blocking YouTube on Chrome browser

  • 21 February 2021
  • 31 replies
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Hi! I wish to block access to entire YouTube website for my kids under Kaspersky safe kids. Although I have specified blocking of www.youtube.com, the site is not blocking if I use Google Chrome browser. It is blocked if I use Microsoft Edge instead. I have enabled Kaspersky extension on all browsers.


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31 replies

I submitted a support case and provided all the information to the technical support team. The response is that this is a bug and we should expect a resolution by the end of May. Here is the response:

Our Escalation Team have just replied to us. According to them, It is a bug 4786657. The bug fix will be in patch I. You will receive it automatically till the end of May. As workaround, you can clear cookie and cache in browser, restart it. Also, you can try to press Ctrl+F5.

I have the same issue. Clearing the cache only solves the problem temporarily. What I observed is the following:

  • Clear the cache and forbid YouTube access, then all is good. YouTube is forbidden.
  • Allow YouTube for a period of time so that my kid can access school related content.
  • Forbid again YouTube, but this time it does not work. Kid still has access to YouTube until cache is cleared.

Clearing the cache every now and then is not a viable workaround for me. I’d like to have a permanent solution.

I have cleared all the browser cache and it started working.

Please fix this. I am currently evaluating KSK and this is a huge deal breaker. YT is probably the worst offender for school time distractions. As someone else said, sometimes I need to allow YT for legit school usage and the fact that I'll need to remember to clear its cache every time is just ridiculous.

Userlevel 7
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Hello @MMH

Welcome!

:warning: The Kaspersky protection extension has no bearing on Kaspersky Safe Kids (KSK). 

  1. Which KSK version & patch(x) is installed, on the Windows Taskbar or hidden icons, rightclick the KSK icon, select About
  2. Which other Kaspersky software is installed → nameversion & patch(x) is installed, on the Windows Taskbar or hidden icons, rightclick the KSK icon, select About

As a test, to Web activity monitoring, we added a youtube.com Forbidden exclusion, using Google Chrome, Version 88.0.4324.182, our results: 

 

Exclusion

Youtube selected from Google menu
Youtube blocked

 

Selecting Youtube from Google search

Youtube blocked

KSK Notifications

 

 

Please let us know?

Thank you:pray_tone3:

Flood:whale:+:whale2:

Hello @Jui

  1. Which Windows version & build is KSK installed in, in Windows Search:mag_right: field, type   winver → press enter, a small popup will show the required information - post an image of the winver popup please? 
  2. On the Windows taskbar, select the tiny UP arrow, to show the hidden icons, take a screen print of the hidden icons & post back please? 

 

 

Please post back. 

Thank you:pray_tone3:

Flood:whale:+:whale2:

 

 

 

 

 

 

 

Userlevel 7
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Hello @MMH

Apologies, small correction to our point 2 above, it should read:

  • Which other Kaspersky software is installed → nameversion & patch(x) is installed, on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select About 

Please let us know?

Thank you:pray_tone3:

Flood:whale:+:whale2:

Userlevel 7
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Hello @Jui

Thank you:ok_hand_tone3:

:large_blue_diamond: Uninstalling KSK will not remove configured KSK rules. 

Please do the following:

  1. Shutdown all browsers & any active applications. 
  2. Uninstall KSK, at the completion of the uninstall, make sure the computer is shutdown, rebooted. 
  3. Power on, login, download the available installer: http://kaspersky.com/downloads/thank-you/safe-kids-pc
  4. Install KSK, at the completion of the install, make sure the computer is shutdown using Shutdown, not Restart, power on, login. 
  5. Make sure KSK is running, check hidden icons for KSK icon & check KSK version & patch(x) →  About ? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Userlevel 7
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Hello @Jordi

Good work, thank you for being proactive:clap_tone3:

Roll on end of May 2021!

& we hope they’re not confused, according to their release notes: Patch I for KSK for Windows version 1.0.5 was released on April 21, 2021:thinking:

Thank you:pray_tone3:

Flood:whale:+:whale2:

Hi! I wish to block access to entire YouTube website for my kids under Kaspersky safe kids. Although I have specified blocking of www.youtube.com, the site is not blocking if I use Google Chrome browser. It is blocked if I use Microsoft Edge instead. I have enabled Kaspersky extension on all browsers.

I have same problem with the 1.0.7 version (except it is not even blocked in Edge). HOWEVER, many of the individual videos in youtube are locked, strangely enough.

 

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I have same problem with the 1.0.7 version (except it is not even blocked in Edge). HOWEVER, many of the individual videos in youtube are locked, strangely enough.

Hello @Russian Friend

Welcome!

  • Not sure what you mean by v1.0.7, KSK/Windows current version is 1.0.5.7353(h):thinking:
  1. Post a full screen image of the Forbidden rules you’ve applied please? 

 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Hi,

Having similar issue. For some reason none of blocking rules applies to youtube in Chrome (88.0.4324.190 64-bit) and Edge (88.0.705.74 64-bit). Neither adding an exception nor locking Software, audio, video sides nor locking ALL sites is working on youtube. 

Running on KSK version 1.0.5.6821 (g) and no other Kaspersky software on that PC is installed. It’s Windows 10 (1909 compilation 18363.1379)

Userlevel 7
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Hello @zefu

Welcome!

  1. OS version & build
  2. Has the “none of blocking rules applies to youtube” issue always existed or is it new? IF “new”, when did it start? 
  3. Do all Windows updates have a Successfully applied status? 
  4. Is KSK Safe Search on YouTube enabled? 
  5. Post an image of the exceptions you’ve added please? 
  6. Has KSK been uninstalled & clean installed, according to Kaspersky’s documentation? 

Please post back? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Userlevel 6
Badge +1

@Jui Hello!

  1. try to reboot and retest the issue?
  1. try to clear cache in browser and restart browser?

Does the issue occur in these cases?

 

Maybe you have allowed youtube temporary, then block it and receive a reproduction?

Hi, I have the same issue. i like to block youtube.com and its set to forbidden and saved .. but the kids are able to access youtube.com from Microsoft Edge . the main reason for me to buy the product was to block youtube.com during school hours ( from any browser). I am using Kaspersky Save Kids version 1.0.5.1360, Widows 10 Home OS build 19042.867 .. (youtube is blocked in Chrome) not MS Edge version 89.0.774.63 

Userlevel 7
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the main reason for me to buy the product was to block youtube.com during school hours ( from any browser).

Hello @Animon99

Welcome!

  • Web activity monitoring, individual web addresses cannot be restricted by time or schedule; available options are Allowed or Forbidden = Blocked
 

 

 

  • What’s interesting is (your advice), Youtube is blocked in Chrome, but not in Edge Chromium 89.0.774.63 :thinking:
  1. Would you be kind enough to post full screen images of the exclusions you’ve added please?  

Please post back?

Thank you:pray_tone3:

Flood:whale:+:whale2:

 

@Flood and Flood's wife Hi Flood, I can’t seem to find the .exe file which you shown on Kaspersky website. Note sure how to get it updated. Any idea?

1.0.5.7353(h) might be a premium version? Mine is free. 

Thanks.

Userlevel 7
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Hello @Animon99

Excellent:clap_tone3:

Thank you for taking the time to let us know:ok_hand_tone3:

We’re delighted the issue is resolved:cartwheel_tone3:

Flood:whale: +:whale2:

@Jui Hello!

  1. try to reboot and retest the issue?
  1. try to clear cache in browser and restart browser?

Does the issue occur in these cases?

 

Maybe you have allowed youtube temporary, then block it and receive a reproduction?

Hi Anton,

 

Just tried again. It worked by clearing the cache. 

However I need to clear the cache on my kid’s browser every time. So this is a hassle as blocking of websites cannot have duration limitation. I may allow them to watch youtube for sometime and forbidden it again.  When I forbidden it, if I do not clear cache on each of their devices, youtube remains available. 

 

So wonder if there is any other way to do it more conveniently. Thanks.

 

update: ok, i changed the setting on chrome to clear cookies every time i exit browser. So I just need to ensure they exit after I forbidden. Thanks for your help!~

 

Userlevel 7
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Hello @MMH, @zefu, @Russian Friend, @Jui, @JimD, @Animon99, @josews, @Jordi & @pinponpapas

For all who are still impacted by the issue, please log a case with Kaspersky Technical Support, fill in the Application malfunction, Other, template as in our image; they will require Logs, Traces & other data; they will guide you:  we strongly recommend including a video of the issue; for some reason Support seem to get their heads around issues with video “explainers”, more quickly than just text & images:

 

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in their MyKaspersky account.
  • When feedback from the Kaspersky Technical Team is available, please share it here in the Kaspersky Community? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Hi Anton,

 

Just tried again. It worked by clearing the cache. 

However I need to clear the cache on my kid’s browser every time. So this is a hassle as blocking of websites cannot have duration limitation. I may allow them to watch youtube for sometime and forbidden it again.  When I forbidden it, if I do not clear cache on each of their devices, youtube remains available. 

 

So wonder if there is any other way to do it more conveniently. Thanks.

 

update: ok, i changed the setting on chrome to clear cookies every time i exit browser. So I just need to ensure they exit after I forbidden. Thanks for your help!~

 

 

Thanks for this.  Clearing cookies and cache did it for me.  Looks like I will have to create two logins for my kids now.  A very restricted school one that never has things like YouTube and a less restricted one that I limit just by the time of day it is available.

 

 

By clearing cache will resolve the issue at this moment, however once it’s allowed it will occur same issue again if revert back to be blocked. And always need to clear history again which is not practical at all.

Ksk 1.0.5.1360(1)

 

As you can see from below, I inserted to block YouTube. I also received notification that my kids tried to open forbidden site, in fact, they have opened and are viewing YouTube. 

It's blocked on Microsoft edge but not Google Chrome. On chrome, when they clicked  into specific link it is forbidden. But  they can go into YouTube.com to search whatever they want.

 

Thanks.

 

 

 

Userlevel 7
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@Flood and Flood's wife Hi Flood, I can’t seem to find the .exe file which you shown on Kaspersky website. Note sure how to get it updated. Any idea? 1.0.5.7353(h) might be a premium version? Mine is free. Thanks.

Hello @Jui

Apologies for the delay responding:disappointed_relieved:

  • Patches are represented by letters, not numbers.
  • 1.0.5.7353(h) patch was released b/w 11th March & 25th March 2021. 
  • 1.0.5.7353(h) was released globally.
  • For versions & patches, there’s never a distinction between Premium & Free. 
  1. The KSK version number (you’ve posted), is prior to 1.0.5.7353, but the patch(x) information is wrong = Ksk 1.0.5.1360(1) - in Windows taskbar or hidden icons, please rightclick the KSK icon, select About - take a screen print & post back please? 
  2. Did you close all other applications & browsers, uninstall KSK, then clean install KSK

Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Same issue here. Blocked on edge not on Google Chrome. When I search on Google, I can go in to YouTube.com. but if I open a specific YouTube link from someone, it is blocked. But kids can still search whatever from general YouTube.com page. 

Thanks.