Kaspersky
Question

Kaspersky Safe kid not blocking YouTube on Chrome browser

  • 21 February 2021
  • 31 replies
  • 728 views


Show first post

31 replies

By clearing cache will resolve the issue at this moment, however once it’s allowed it will occur same issue again if revert back to be blocked. And always need to clear history again which is not practical at all.

I have the same issue. Clearing the cache only solves the problem temporarily. What I observed is the following:

  • Clear the cache and forbid YouTube access, then all is good. YouTube is forbidden.
  • Allow YouTube for a period of time so that my kid can access school related content.
  • Forbid again YouTube, but this time it does not work. Kid still has access to YouTube until cache is cleared.

Clearing the cache every now and then is not a viable workaround for me. I’d like to have a permanent solution.

Please fix this. I am currently evaluating KSK and this is a huge deal breaker. YT is probably the worst offender for school time distractions. As someone else said, sometimes I need to allow YT for legit school usage and the fact that I'll need to remember to clear its cache every time is just ridiculous.

Userlevel 7
Badge +9

Hello @MMH, @zefu, @Russian Friend, @Jui, @JimD, @Animon99, @josews, @Jordi & @pinponpapas

For all who are still impacted by the issue, please log a case with Kaspersky Technical Support, fill in the Application malfunction, Other, template as in our image; they will require Logs, Traces & other data; they will guide you:  we strongly recommend including a video of the issue; for some reason Support seem to get their heads around issues with video “explainers”, more quickly than just text & images:

 

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in their MyKaspersky account.
  • When feedback from the Kaspersky Technical Team is available, please share it here in the Kaspersky Community? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

I submitted a support case and provided all the information to the technical support team. The response is that this is a bug and we should expect a resolution by the end of May. Here is the response:

Our Escalation Team have just replied to us. According to them, It is a bug 4786657. The bug fix will be in patch I. You will receive it automatically till the end of May. As workaround, you can clear cookie and cache in browser, restart it. Also, you can try to press Ctrl+F5.

Userlevel 7
Badge +9

Hello @Jordi

Good work, thank you for being proactive:clap_tone3:

Roll on end of May 2021!

& we hope they’re not confused, according to their release notes: Patch I for KSK for Windows version 1.0.5 was released on April 21, 2021:thinking:

Thank you:pray_tone3:

Flood:whale:+:whale2:

Reply