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Kaspersky Safe Kid did not work properly and stable.


Hi Kaspersky team,

I am using Kaspersky safe Kid and I have set the prohibited use for “facebook.com” but my children still log-in facebook.

Pls check attached file.

I find that this function of Kaspersky have problem and woking with not confident.

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Best answer by Flood and Flood's wife 7 January 2022, 13:04

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22 replies

Userlevel 7
Badge +11

Hello @William Sea

Welcome!

  1. Which KSK version & patch(x) is installed, on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select About 
  2. Which Windows version & build
  3. What is the age template used for the children? 
  4. Does each child have their own log on to the computer? 
  5. Has the Facebook block ever worked? 
  6. Since configuring the Facebook block, has the Manual Settings Sync function been applied? 
  7. Is KSK Premium or Free? 

Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Dear, thanks for your your information. Pls check my answer as below:

  1. Which KSK version & patch(x) is installed, on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select About ? => I using KSK Internet Security 2011.
  2. Which Windows version & build? => Windows 8 pro
  3. What is the age template used for the children? => She is 12 years
  4. Does each child have their own log on to the computer?  => only one
  5. Has the Facebook block ever worked? => It’s worked but sometime still log-in facebook. That why I call this Kid Safe function work in unstable and not confident.
  6. Since configuring the Facebook block, has the Sync function been applied? => I don’t understand for this Sync.
  7. Is KSK Premium or Free? => I using the Paid Version.

THANKS.

Userlevel 7
Badge +11

Hello @William Sea

Thank you for replying & the information!

  • :boom: Re KSK Internet Security 2011:
  1. That’s 11 years old!
  2. KSK does not come in Internet Security!
  3. Post an image of the KSK About screen please? 

Please post back?

Thank you:pray_tone3:

Flood:whale:+:whale2:

Pls check the image of KSK in attached.

Thanks a lot.

Userlevel 7
Badge +11

Hello @William Sea

Thank you, but, we need the KSK version & build, on the Windows Taskbar, near the righthand side clock, speaker & network icons, can you see an up accent ^ arrow indicating hidden icons (not shortcuts) ? 

The KSK icon in hidden icons looks similar to our image, rightclick the icon, select About

 

 

Please let us know?

Thank you:pray_tone3:

Flood:whale:+:whale2:

Dear,

Pls check the attached.

Userlevel 7
Badge +11

Hello @William Sea

Thank you so much:clap_tone3: !

  1. Now go back to the KSK icon, rightclick the icon, select Settings, sign into the KSK application with (your) parent profile, select Other, select Sync, make sure the Sync completes, that means wait, until you see a Sync complete message - our image does not show the “Sync complete” message.
  2. AFTER the Sync is complete, sign out of the KSK application (as parent). 
  3. Shutdown the computer using Shutdown, not Restart, power on, ask your child to login. 
  4. Go to the KIS application, go to Details of 5 Recommendations & 5 Warnings, take screen prints & post back, we need to know what’s happening with KIS, in case it’s related to the KSK issue. 

 

 

 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Thanks, I will do and feedback you soon.

Dear, I've just carryout follow your guide. Pls check the attached.

 

Userlevel 7
Badge +11

Hello @William Sea

Thank you for the images:ok_hand_tone3: , to start, let’s do the first two: 

  1. Regarding 3 "KMSPICO\KMSELDI" issues: is Office or Windows running without a license? 
  2. What options show when the down arrow (beside Resolve), is selected? 
  3. Regarding AutoKMS, is it being used to bypass activation Microsoft activation? 
  4. What options show when the down arrow (beside Resolve), is selected? 

 

 

 

Please let us know?

Thank you:pray_tone3:

Flood:whale:+:whale2:

Dear, pls check the attached

 

Userlevel 7
Badge +11

Hello @William Sea

Thank you for the image:ok_hand_tone3:

  1. Regarding "KMSPICO\KMSELDI" x 3 issues: is Office or Windows running without a license? 
  2. You need to decide, do you wish to keep the pgm, do you trust the pgm? IF “no”, select Delete; IF “yes’, select Add to exclusions.  

Please let us know?

Thank you:pray_tone3:

Flood:whale:+:whale2:

Dear,

Regarding "KMSPICO\KMSELDI" x 3 issues: is Office or Windows running without a license?

=> Yes, this Windows and Office using without license.

You need to decide, do you wish to keep the pgm, do you trust the pgm? IF “no”, select Delete; IF “yes’, select Add to exclusions.  

=> Yes, I selected Delete already.

Userlevel 7
Badge +11

Hello @William Sea,

Thank you for the information:ok_hand_tone3:

  1. Has KIS completed the deletion or is it still processing ? 
  2. There are 3 KMSPICO\KMSELDI alerts, you’ll need to take the same steps for each one. 
  • Let us know when the 3 are complete so we can move to the next step please? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Pls check

Userlevel 7
Badge +11

Hello @William Sea

Well done:clap_tone3:

  1. Next stage, apart from Internet Explorer, Firefox & Google Chrome, are there any other browsers installed on the computer? 

Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

I find some brower such as Epic Privacy, ClonBrowser, SeaMonkey, BlueStack

Userlevel 7
Badge +11

Hello @William Sea

Thank you!

  1. Please uninstall: Epic Privacy, ClonBrowser, SeaMonkey, BlueStackFirefox, at the completion of the uninstall of those, shutdown the computer using Shutdown, not Restart, power on, login: 
  2. (As parent), sign into your MyKaspersky account, go to KSK, Application monitoring, select Settings for application categories → change the following Categories to Forbidden:
  • Browsers

  • FTP software

  • File sharing

  • Other

  • Social networks

  • Software downloaders

  • Unknown

Then go to the application list & make sure Google Chrome is Allowed

 

 

Make sure to select OK 

Make sure to select Save

 

  • Sign out of your MyKaspersky account.
  • Sign into the KSK application as parent & run the  Manual Settings Sync function.
  • Sign out of the KSK application as parent. 
  • Shutdown the computer using Shutdown, not Restart, power on, ask your daughter to login & use the computer, monitor the Facebook issue?  

Please let us know the outcome? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

I had carry out all thing following your direction. After shutdown and turn on the computer, i still download and install the firefox and use it normally.

 

I had carry out all thing following your direction. After shutdown and turn on the computer, i still download and install the firefox and use it normally but the facebook forbidden good.

 

 

This morning, I find that the KSK worked seem better. Almost other browser had blocked/forbidden.

I will follow and let you know more.

 

Thanks a lot for your support.

Userlevel 7
Badge +11

This morning, I find that the KSK worked seem better. Almost other browser had blocked/forbidden. I will follow and let you know more. Thanks a lot for your support.

Hello @William Sea

You’re most welcome:relaxed: !

Sorry for not responding immediately, we needed to sleep. 

Thank you for the update, we’re delighted to read KSK is working better:cartwheel_tone3:

Thank you:pray_tone3:

Flood:whale:+:whale2:

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