Kaspersky
Question

How to update Kaspersky Safe Kids (Windows) to the latest patch level?


Kaspersky Safe Kids for Windows is Version 1.0.5 patch D on my kid’s computer.  In the release notes of patch E, it says that patch E is automatically installed by the kaspersky safe kids database update.

Patch E was released 2 weeks ago and my kid’s installation is stll on patch D. Why is it not updated and what can I do to update it? Can I force a “database update” somehow?


3 replies

Userlevel 7
Badge +11

Hello @Sebastian M.,

When a patch update is available, the following should show:

 A yellow alert triangle on the KSK icon 

 

 A KSK notification popup

 

 

Confirm the following, on the computer with KSK(d): 

:a: You’ve signed into the KSK account with the (KSK) Parent profile? 

:b: The device meets KSK system requirements

 

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.
  • Please share the outcome with the Community when it’s available? 

Thank you:pray_tone3:

Flood:whale:

Hi FLOOD, thanks for the assistance. I have not logged into KSK with the parent profile, it was the kid’s profile. Maybe that was the reason, I’ll try it with the parental account when the next patch is available.

Userlevel 7
Badge +11

 Hello @Sebastian M.

You’re most welcome:relaxed: !

  • Patch E is available, release date: May 12, 2020.

Thank you:pray_tone3:

Flood:whale:

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