How to force update of Safe Kids now that the new version is out?

>>Patch H is installed automatically with the Kaspersky Safe Kids for Windows database update.«

How do I get Sage Kids to do this update?

Thanks.

Patch 'h' is distributed in a staggered manner.
This means that it may take a few days until your KSK receives the patch. This cannot be accelerated.

App="SAFEKIDS 1.0.5.[1360,4096,4638,4848,6123,6390,6821]"
Target="[0-65535]"
ApplyPeriod="24"
ApplyAction="restart_os"
FixName="h"

Hello @sha123 & @JR69,

Advice from Kaspersky: 

The publication of the patch H was postponed due to a bug, which has been found during tests.

It will be published 100% to all Kaspersky user's PCs on 11.03.2021.

end quote

They further advised:

There’s a “distributive Patch H, due out, 2 weeks after 11.03.2021”

eq

-------------------------------------------

Note the advice in the (now incorrect) release notes: “In patch H, we have fixed an issue that caused limits of device usage to stop working after exiting Sleep mode”

The fix is only for KSK, where restrictions do not work after awakening from Sleep Mode.

If you’ve not been using sleep mode, Patch H, eta 11.03.2021, will not help, (apparently)

We’re seeking information about the “distributive”.

We will update this topic when information becomes available? 

Thank you

Flood +

App="SAFEKIDS 1.0.5.[1360,4096,4638,4848,6123,6390,6821]"
Target="[0-65535]"
ApplyPeriod="24"
ApplyAction="restart_os"
FixName="h"

Hi,

does this patch address the issue that we’ve been talking about, i.e. time restrictions not working and apps not being blocked? I don’t think it has anything to do with windows sleep mode in most cases.

You don’t know that. I was told by the Support after I submitted my ticket that the upcoming patch H will fix my issue. Now that the release notes say something about Sleep Mode I’m trying to figure out what’s going on by asking the Kaspersky Employee. 

You don’t know that. I was told by the Support after I submitted my ticket that the upcoming patch H will fix my issue. Now that the release notes say something about Sleep Mode I’m trying to figure out what’s going on by asking the Kaspersky Employee. 

 

 

I guess we’ve got two contradictory answers; I was told that my issue will be taken care of so I asked the Kaspersky team member for clarification.

That’s ok but I wasn’t asking you; my question was to @Schulte, the Kaspersky Team member apparently. I got my answer from the Kaspersky Lab Support regarding limits and blocking not working, regardless of entering sleep mode or not. They confirmed that patch H will fix it. I got this information before changelog for Patch H was released. So I’m trying to figure which answer (mine or yours) is correct as they are contradictory.

My ticket was INC000012482659

The point is not the arrival or postponing of the patch. It’s about what it does.

It was supposed to address certain issues, if it does not someone should clarify that. “Exiting sleep mode” is a bit ambiguous; one may argue that the person who wrote this is not the native speaker of English. Perhaps they mean “sleep mode” of Safe Kids, i.e. the period in which the app is inactive. When a device is powered on, it tries to reconnect after “sleep” and this is what this is about. So someone from Kaspersky should clarify that.