For eg ,, I have added a bunch of sites to the exclusions lists that should be blocked when I visit them but nothing happens. The child can still access those sites. And then I check My Devices in MyKaspersky online manager and I can't see my Windows desktop computer there. I do see indeed a mobile device which, in short, comes from a previous installation I made of KSK around 15 months ago (which I later unininstalled)
Could someone tell me why I can't see my computer in the device list of MyKasperky? And how I can fix this?
Best answer by denica001
I cannot how grateful I'm for all for all the help you extend to me :)
I solved the issue by just by reinstalling the KSK on my desktop computer.
Indeed I have reboot my computer before but nothing happens.
Indeed, up to now, I have the free version of KSK so no licence key is needed.
Indeed, my computer was not showing up in MyDevices of MyKaspersky account.
All that said, I must say that in the past installation I was not able to use the same credentials. I can't explain why but even if it was the same user, the passwords weren't the same in the Windows app as it was in the MyKaspersky site. Even when I try to use the credentials of MyKasperky, the app rejected my attempts to connects with that password. Now that I have reinstalled the product both credentials are the same and my desktop computer is showing up in MyDevices.