We’ve been longtime users of Kaspersky Safe Kids. Three of my kids use ipads for school (all three are iPad Air 2, running software version 14.4.2). I’m very familiar with the KSK message that pops up and says, “Settings updated by parents,” and requires me to go in and download a new Profile in the ipad before it will allow the kid to continue using the KSK browser. I encounter this message and go through this Profile download about once a month on their devices (although I’m not really sure why it pops up — it is usually not triggered by me updating any KSK settings since the last time it happened). But I can deal with doing it once a month.
But over the last month or so, one of the devices has started to pop up with that message way too often — as often as once a day. (And I’m not doing anything to the KSK settings on a daily basis that would trigger this). Of course it usually happens when my son is in the middle of using the browser for a virtual learning class, so it has to be fixed right away before he can continue with his class. His school is finally starting up some in-person classes again, and I need to get this fixed before it causes disruptions to his school work when he’s at school and I won’t be there to fix it. Can you suggest a solution?
Best answer by Flood and Flood's wife
Thank you for taking the time to update us
We’re delighted to read our suggestion to clean install, including a new profile, resolved the issue