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Question

Exception to play a game

R

Hi,
Do any of you know how to create an exception for allowing my kid to play a game disregarding the age restrictions.
My kid asks me to give permission, but the application is not recognized and added to the application list.
thx

16 replies

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @renatellos,

Welcome!

Please tell us:

  1. Is your child’s device a: PC, MAC, Android, iOS → name & operating system version? 
  2. The name of the game ? 
  3. Your child’s age? 

Please post back?

Thank you:pray_tone3:

Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
R

Hi FLOOD

  1. Windows 10 Pro 2004

  2. The Amazing Spider-Man

  3. 12 years old

 

I believe the game is rated for older children, but, I want to give her access anyway, I get the message to ask for parents permission but without further action the message disappears and the authorization is denied.
Thanks

Renato

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @renatellos, Renato,

Thank you for the information:ok_hand_tone3:

  • May we have a full screen image of “message to ask for parents permission” alert please? 
  • We can see a few sources for The Amazing Spider-Man, may we have the URL you’re using please? 

Please post back?

Thank you:pray_tone3:

Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
R

Hi Flood,

This is the game

https://www.metacritic.com/game/pc/the-amazing-spider-man-2

When I try to run it I get

  1. this application is not for you age

 

  1. then without further action, request not accepted

 

  1. finally, in the parents side I get the following message

that’s it, thanks

Regards

Renato

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @renatellos, Renato, 

Thank you for the additional information:ok_hand_tone3:

To play are you actually selecting The Amazing Spider-Man 2 from the metacritic site? 

Please let us know?

Thank you:pray_tone3:

Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
R

Hi Flood,
No, I had the game installed long ago, I run it from the desktop, normally my daughter does not play this game, but now she asked me to play.
I only used megacritic to identify the exact game.
Is there a way to manually add this game to the list of available games and from there allow it?
I suppose this could be an easy process to solve this situation.
Thanks
Renato

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @renatellos, Renato,

Thank you for the update:ok_hand_tone3:

  • We’re trying to work this out for you, so, we need you to give us information so we can apply it in our systems, if we can find a workaround we’ll tell you… 
  • Just for info, up until your last reply, we thought it was accessed via the www, we created exclusions and can play, however, your new information changes that solution:sweat:
  1. Is The Amazing Spider-Man 2 an app (in your system) or accessed via a client or….?
  2. What is the source?
  3. How do we replicate your setup so we can continue? 

Please tell us?

Thank you:pray_tone3:
Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
R

Hi

The game is an executable (.exe) installed on a desktop, I don’t recall the source, it was installed long ago.

Thanks

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @renatellos, Renato,

Thank you for the update:ok_hand_tone3:

  1. Right click the exe, select Properties, select Details → any information → post an image please? 
  2. Does the exe show in (your MyKaspersky account) KSK Application monitoring list → any information → post an image please? 

Thank you:pray_tone3:

Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
R

Hi Flood

My daughter is playing now, I disabled Safe Kids altogether for some time to allow her to play, I can check later on.

Thanks

Renato

R

Hi Flood

1)

2)

 

Please while you search for the issue can you tell me a way to bypass this problem, perhaps allow me to manually add an entry to the Application monitoring list.
Thanks

Renato

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @renatellos, Renato,

Welcome back:relaxed:

  • Make a copy of the The Amazing Spider-Man 2 exe, zip the file & upload to your post, we’d like to check why KSK is not recognising the app:thinking:

Thank you:pray_tone3:

Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
R

Hi Flood,

Here you have it

Regards

1 Attachment
Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @renatellos,

Thank you:ok_hand_tone3:

  1. When the The Amazing Spider-Man 2  was originally installed was it from a legitimate source? 
  2. Is Steam installed? 

Please let us know?

Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
R

Hi Flood

  1. It was installed long ago so I don’t recall the source
  2. No

Thanks

Renato

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @renatellos,

  • It’s not possible to manually add an app to KSK. 
  • What doesn’t make sense is, based on the KSK block alerts shown in your images 23/07/2020, KSK clearly knows about The Amazing Spider-Man 2, logically, it should show in the KSK Application monitoring list:thinking: 
  • In your Microsoft family account - select App and game limits -   find spiderman, post an image of the result please? 

Example image using Roblox:

 

 

Please post back?

Thank you:pray_tone3:

Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!

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