Kaspersky

Error activating League of Legends, request was declined. [split]

  • 13 February 2021
  • 5 replies
  • 38 views

Hi,

 

I am facing problem activating the League of Legends game. Attached is the screenshot of application setting for reference.

I have also included a copy of the error message.

Regards,

 

Amitabh


5 replies

Userlevel 7
Badge +9

Hello @Amitabh

Thank you for updating us:ok_hand_tone3:

Please see our last reply, have you uninstalled & clean installed League of Legends, including full shutdown after uninstall & new install? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

  1. Which Windows OS version & build, in Windows Search:mag_right: , type    winver   → presss enter, a small popup will show the information? 

» Windows 10, Version 1909(OS Build 18363.1316)

  1. Which KSK version & patch(x), on the Windows taskbar, or hidden icons, rightclick the KSK icon, select About

» KSK 1.0.5.6390 (f)

  1. Can League of Legends be played using the Windows Parent account

Yes

  1. Has League of Legends ever been able to be played using the Child account

Yes

  1. May we know your child’s birth year please? 

2007

  1. Is there any other Kaspersky software installed? If “yes”, name, version & patch(x)

No

  1. Where was League of Legends installed from, i.e. source? 

Executable downloaded from website

  1. Is League of Legends subscription or free? 

Free

  1. Is KSK subscription or free? 

Subscription

Userlevel 7
Badge +9

Hello @Amitabh

We’ve installed & tested, League of Legends, our results: no issues starting & or playing: 

Uninstall League of Legends, shutdown the computer, using Shutdown, not Restart, clean install League of Legends, let us know the result please? 

 

 

 

 

 

Thank you:pray_tone3:

Flood:whale: +:whale2:

  • @Igor Kurzin

KSK is incorrectly rating components of a standard install of League of Legends & RiotClient → Age restriction is 13+ (correct) & 0+ and, Categories: Games (correct) & Unknown

Userlevel 7
Badge +9

Hello @Amitabh,

Welcome!

  1. Which Windows OS version & build, in Windows Search:mag_right: , type    winver   → presss enter, a small popup will show the information? 
  2. Which KSK version & patch(x), on the Windows taskbar, or hidden icons, rightclick the KSK icon, select About
  3. Can League of Legends be played using the Windows Parent account
  4. Has League of Legends ever been able to be played using the Child account
  5. May we know your child’s birth year please? 
  6. Is there any other Kaspersky software installed? If “yes”, name, version & patch(x)
  7. Where was League of Legends installed from, i.e. source? 
  8. Is League of Legends subscription or free? 
  9. Is KSK subscription or free? 

Please let us know? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Userlevel 7
Badge +5

@Flood and Flood's wife 

KSK is incorrectly rating components of a standard install of League of Legends & RiotClient → Age restriction is 13+ (correct) & 0+ and, Categories: Games (correct) & Unknown

Thanks, added to the corresponding bug.

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