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Error activating League of Legends, request was declined. [split]

  • 13 February 2021
  • 5 replies
  • 38 views
A

Hi,

 

I am facing problem activating the League of Legends game. Attached is the screenshot of application setting for reference.

I have also included a copy of the error message.

Regards,

 

Amitabh

5 replies

Igor Kurzin
Rank
Userlevel 7
Badge +5

@Flood and Flood's wife 

KSK is incorrectly rating components of a standard install of League of Legends & RiotClient → Age restriction is 13+ (correct) & 0+ and, Categories: Games (correct) & Unknown. 

Thanks, added to the corresponding bug.

Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @Amitabh, 

Thank you for updating us:ok_hand_tone3:

Please see our last reply, have you uninstalled & clean installed League of Legends, including full shutdown after uninstall & new install? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
A
  1. Which Windows OS version & build, in Windows Search:mag_right: , type    winver   → presss enter, a small popup will show the information? 

» Windows 10, Version 1909(OS Build 18363.1316)

  1. Which KSK version & patch(x), on the Windows taskbar, or hidden icons, rightclick the KSK icon, select About? 

» KSK 1.0.5.6390 (f)

  1. Can League of Legends be played using the Windows Parent account? 

Yes

  1. Has League of Legends ever been able to be played using the Child account? 

Yes

  1. May we know your child’s birth year please? 

2007

  1. Is there any other Kaspersky software installed? If “yes”, name, version & patch(x)? 

No

  1. Where was League of Legends installed from, i.e. source? 

Executable downloaded from website

  1. Is League of Legends subscription or free? 

Free

  1. Is KSK subscription or free? 

Subscription

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @Amitabh, 

We’ve installed & tested, League of Legends, our results: no issues starting & or playing: 

Uninstall League of Legends, shutdown the computer, using Shutdown, not Restart, clean install League of Legends, let us know the result please? 

 

 

 

 

 

Thank you:pray_tone3:

Flood:whale: +:whale2:

  • @Igor Kurzin, 

KSK is incorrectly rating components of a standard install of League of Legends & RiotClient → Age restriction is 13+ (correct) & 0+ and, Categories: Games (correct) & Unknown. 

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @Amitabh,

Welcome!

  1. Which Windows OS version & build, in Windows Search:mag_right: , type    winver   → presss enter, a small popup will show the information? 
  2. Which KSK version & patch(x), on the Windows taskbar, or hidden icons, rightclick the KSK icon, select About? 
  3. Can League of Legends be played using the Windows Parent account? 
  4. Has League of Legends ever been able to be played using the Child account? 
  5. May we know your child’s birth year please? 
  6. Is there any other Kaspersky software installed? If “yes”, name, version & patch(x)? 
  7. Where was League of Legends installed from, i.e. source? 
  8. Is League of Legends subscription or free? 
  9. Is KSK subscription or free? 

Please let us know? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!

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