Kaspersky
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ERR_HTTP2_PROTOCOL_ERROR when browsing one particular site bradnams.com.au

  • 4 November 2021
  • 6 replies
  • 559 views

Using SafeKids in unrestricted (Parent mode). Tried using Chrome, Edge and IE. It works if I disable SafeKids. 

No issues on mobile with Safekids enabled. Have not found any issues with any other sites so far. 

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Best answer by Mikhail Shakhov 12 December 2021, 09:03

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Userlevel 7
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Using SafeKids in unrestricted (Parent mode). Tried using Chrome, Edge and IE. It works if I disable SafeKids. No issues on mobile with Safekids enabled. Have not found any issues with any other sites so far. 

Hello @jackschack

Welcome!

 

  1. W10 version & build
  2. Which KSK version & patch(x) x-letter? 
  3. In the developer log or net log are there any “ERR_HTTP2_PROTOCOL_ERROR” related errors? 
  4. Has the problem just started or always existed? 

Please let us know? 

Thank you:pray_tone3:

Flood🐳+🐋

Additional resource:

Read before you create a new topic! tutorial by @Danila T. 

Windows 10 Home, Version    20H2, OS build    19042.1288
Experience    Windows Feature Experience Pack 120.2212.3920.0
 

I reinstalled KSK, so it should be the latest version - 1.0.5.9008(k)/202106

I am not sure when this started, since I have been accessing this site only recently.

 

Userlevel 5
Badge +1

Using SafeKids in unrestricted (Parent mode). Tried using Chrome, Edge and IE. It works if I disable SafeKids. 

No issues on mobile with Safekids enabled. Have not found any issues with any other sites so far. 

 

Hello,

 

this is the known bug of the product. Please create the request to technical support: https://my.kaspersky.com/

and send the number of the incident to me.

 

Thank you.

Userlevel 5
Badge +1

Hello,

 

the Bug 5281144: [SUPPORT]KSK breaks https://www.bradnams.com.au/ display in Parent mode

has been created. 

 

Workaround: to exit of KSK.

 

I will keep you informed.

Thank you. 

 

 

Userlevel 5
Badge +1

Hello,

the developers ask to check the problem now. They released patch L with this problem fix
 
Inform me about results.
Thank you. 

It's working now

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