Kaspersky
Question

Epic Games Launcher App


  • Once posted
  • 1 reply

The app Epic Games Launcher runs for free when Kaspersky Kids is on. I have reinstalled the Safe Kids app numerous times, doesn’t solve the problem. Anyone had any luck with a solution? 


12 replies

Userlevel 7
Badge +9

The app Epic Games Launcher runs for free when Kaspersky Kids is on.

Hello @Tif,

Welcome back!

  1. Do you mean Epic Games Launcher cannot be blocked, it’s running irrespective of any exclusions you’ve applied or, the Epic Games Launcher premium account is unavailable with KSK on? 
  2. Which device OS is the  Epic Games Launcher  issue on: Windows, MAC, Android? 
  3. Post a full screen image of the issue please? 

Please let us know?

Thank you:pray_tone3:

Flood:whale: +:whale2:

Hello 

i have same problem on windows 10  i cant block epic games

Userlevel 7
Badge +9

Hello @Neb

Welcome!

We have results for this, however, they may not apply, unless we know:

  1. Is Epic games an installed app? 
  2. Does Epic show in Kaspersky Safe Kids (KSK), Manage applications list? 
  3. In KSK, Web monitoring, has a block been applied for epicgames.com
  4. Which KSK version is installed, on the Windows taskbar, rightclick the KSK icon, select About
  5. How old is your child please? 

Please post back, we’d really like to get this sorted?

Thank you:pray_tone3:

Flood:whale: +:whale2:

Userlevel 7
Badge +3

Hi @Tif 

Hi @Neb 

Looks like issue 4513164. We need additional data for further analysis and resolution. Do you mind submitting a ticket via https://my.kaspersky.com and sending me the incident number so that we can request some additional diagnostic information? 

Regards,

Igor

Userlevel 7
Badge +9

Hello @Igor Kurzin

Thank you for updating @Tif’s post.

So we don’t waste anymore time on this, may we know what 4513164 covers please? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Userlevel 7
Badge +3

So we don’t waste anymore time on this, may we know what 4513164 covers please? 

??? It covers the issue described by Tif. 

Userlevel 7
Badge +9

So we don’t waste anymore time on this, may we know what 4513164 covers please? 

??? It covers the issue described by Tif. 

 

Hello @Igor Kurzin 
?

The app Epic Games Launcher runs for free when Kaspersky Kids is on

Care to share, what that means to you

We’re simply trying to ensure all other KSK/Epic games problems are addressed, if they’re related.

We’ve spent hours on this, hours that could have been invested more productively elsewhere, had we known there was an existing bug. 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Userlevel 7
Badge +3

Flood,

I am impressed with your dedication and efforts you put into this community! I looked at this topic as soon as I could and shared the information about the bug. Wish I could have done it earlier, so that you did not have to waste time. Sorry about that. 

As for my understanding of this issue, have a look at the comment from Neb, got the same issue on Win10 and KSK does not block the app. 

 

Userlevel 7
Badge +9

Hello @Igor Kurzin,

To share some information that may assist Kaspersky in their endeavours to fix why KSK is not blocking Epic games application - KSK does not even know Epic games application exists.

We’re withdrawing from this topic. 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Userlevel 7
Badge +3

KSK does not even know Epic games application exists

Out tests show the contrary. Thank you for the information though. 

Hi! 
so there’s no solution to the EpicGames App for now? 
 

Sorry for the delayed response: 

  1. Is Epic games an installed app? - — yes! 
  2. Does Epic show in Kaspersky Safe Kids (KSK), Manage applications list? - no! 
  3. In KSK, Web monitoring, has a block been applied for epicgames.com ? -No! 
  4. Which KSK version is installed, on the Windows taskbar, rightclick the KSK icon, select About? - latest version(just updated). PC in use.
  5. How old is your child please? - 13yo 

 

Userlevel 7
Badge +3

Hi @Tif , do you mind raising a ticket with technical support at https://my.kaspersky.com? Please send me the incident number, we will request some additional information for further investigation and resolution. 

Reply / Ответить