https://leap.cuemath.com/ online class site disconnect and timeout very frequently on PC with Kaspersky safe kid. we troubleshoot this many times and 100% sure Kaspersky is the root cause. the class runs for less than minute then disconnect.
- when we access via another pc with no Kaspersky and using the same network, we didn’t face disconnects
- when we uninstall Kaspersky from the pc, we didn’t face any disconnect.
Best answer by Flood and Flood's wife
- Is there any other Kaspersky software installed? No ( I also disabled MS antivirus & firewall)
- Does “Cuemath online class site is not stable (timeout)”, All Browsers
- Which browsers? All
- Is Cuemath a subscription product? Yes
You’re most welcome!
We’re unable to test, ioo, the issue should be reviewed by Kaspersky Technical Support, however, that’s not available for Kaspersky Trial software, you could try logging a case, the agents do sometimes use discretion, but, it’s not standard; Support may require Logs, Traces & other data, if they agree to assist they will guide you; we also suggestion you raise the issue with Cuemath Technical Support.
Please let us know the outcome from both teams, Cuemath & Kaspersky?