Kaspersky
Question

Changing background on phone with Kid Safe


I just downloaded the kid safe app on my phone and my sons phone today. Navigating it has been fairly easy but there is one thing I cannot figure out. On his phone I tried to change the wallpaper on the phone. It said that he didnt have access and he had to ask for permission so I clicked that button.

On my phone it says there are no current requests. It has been 3 hours. My notification says that he tried to access a feature that was restricted but it does not give me the ability to grant the phone access. I already granted access for "settings" on the phone which should include the wallpaper. Anyone have suggestions?

6 replies

Userlevel 6
Badge +3
Hello Mewhitto,
Welcome!
Please provide:
Childs device:
  • Phone device type?
  • Model # ?
  • Version #?
  • Device memory - available storage space?
  • Size of cached data?
Your device
  • KSK version installed?
  • Phone device type?
  • Model # ?
  • Version #?
  • Device memory - available storage space?
  • Size of cached data?
Re delayed notification:
  • Are you receiving notifications for every other "defined" classification?
Re "tried to access a feature that was restricted but it does not give me the ability to grant the phone access"

****May we have a screen print of that alert please?

Thanks!

09/05/19 08:30
Userlevel 6
Badge +3
Hello Mewhitto,
One other thing please: when you sign into https://my.kaspersky.com/ are there any "missing" notifications, that you can see in the account but have not been sent to your phone?
Thanks again!
I am not sure what most of that information has to do with my question. I have a Samsung Samsung Galaxy S7 and he has a Motorola Moto e5. Neither have problems with storage and his is new.

The notification is being sent. With other notifications I was able to go into my desk top application and allow permission for the app or access to settings or whatever. There is a notification for the fact he tried to change the background picture and there is a button for me to click to give him access. I click the button and nothing happens. The box disappears from the screen.

On my devise there is a section that appears to be where I can grant permission for things but nothing comes into that part of my mobile app. I I have to go into my desktop to grant permission through the notification section.

I just want him to be able to change the background picture to his phone. Not too complicated.
Userlevel 6
Badge +3
Hello Mewhitto,
Thanks for posting back:
Re: "change phone background picture" (Not too complicated)
  • Remove the restriction - specific to that feature.
Noting, the background picture - home screen, lock screen, home & lock screen is not a core function of the device, unlike, for example Clock, so granting full permission for background picture is not going to compromise security.
Re: "On device there's a section that appears to be where I can grant permission for things but nothing comes into that part of my mobile app"
This is not normal & requires trouble shooting, which is very difficult to do without information.
Thanks.
mewhitto did you manage to sort this out? Trying to set up a phone for my son and I have the exact same problem.
Thanks
Userlevel 6
Badge +3
Hello Miraculous,
Welcome!
Please tell us phone type, operating system, version, & build & KISA version.
Kaspersky Technical Experts are waiting for information.
Thanks!

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