Kaspersky
Question

cant activate account

  • 17 November 2021
  • 3 replies
  • 27 views

I purchased the premium version of Safe Kids from Amazon and believe I was able to finally activate my subscription. That being said every time I launch the app, it tells me my account is not activated. I click the resend verification link and it never comes. I'm an IT professional so I've checked the typical items (spam, whitelist, etc) and still nothing. Any ideas how I can activate my account?


3 replies

Userlevel 7
Badge +11

Hello @codyw725

Welcome

  1. You may wish to contact the Amazon merchant, request they confirm the authenticity  of the purchased software? 
  2. Contact Kaspersky support → on the support page, select your location, scroll to the bottom, select Online chat, OR, fill in the Email form, provide as much specific information as possible; support may request Logs, Traces & other data, they will guide you.

Please share the outcome with the Community, when it’s available? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

It was purchased from kasperskys official Amazon store. It says my subscription is active when I login to my Kaspersky, but a pop-up at the top says I need to verify my email to activate my account. I click "resend activation email" and I never receive anything.

Userlevel 7
Badge +11

Hello @codyw725

Thank you for the update!

Please follow the instructions we’ve provided in our first reply.

Thank you:pray_tone3:

Flood:whale:+:whale2:

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