Kaspersky
Question

Can't uninstall KSK. Enter mail and password screen doesn't pop up.

  • 27 November 2020
  • 3 replies
  • 57 views

Hi everyone, since some time KSK doesn't work on my kid's PC. Last time reinstall worked well. Now I can't uninstall it. After this screen noting happens. No pop-up nothing. Please help. Thank you

I don’t know KSK version since the application deosen’t start.


3 replies

Userlevel 7
Badge +9

Hello @Subby

Welcome!

:arrow_forward: To find the version & patch of any Kaspersky software → on the Windows Taskbar, rightclick the Kaspersky icon, select About, or go to C:\Program Files (x86)\Kaspersky Lab\ & look for Kaspersky Safe Kids folder, the folder will have a version number, atm, it shows C:\Program Files (x86)\Kaspersky Lab\Kaspersky Safe Kids 1.0.5.

To uninstall KSK:

  • :one: You must be signed into the Windows account as Administrator.
  • :two: Nothing else must be running on the computer, no other applications, browsers, nothing at all, must be active.

Have both those conditions been met? 

  • :three: Is KSK premium subscription or free? 

Please let us know?

Thank you:pray_tone3:

Flood:whale: +:whale2:

Hello @Flood and Flood's wife,

KSK version is 1.0.5. - premium. Nothing was active.

I have tried several times to uninstall it. I even ran the install exe, hoping the wizard will ask me if I want to repair the instance. Nothing.

But, today when I entered the PC with the same admin account. KSK install wizard popped up. I completed the process and configured my child's account. Now everything works fine.

Sorry for creating spam traction in the community.

Your fast response, care and attention are much appreciated.
Thank you, stay healthy. Greetings,

Regards,
Subby Angelov
Userlevel 7
Badge +9

Hello @Subby

You’re most welcome:relaxed: !

No “spam traction” was created, nothing of the sort, do not worry, your topic is valuable, the information may assist others, and it’s why we’re here, to share information & help each other. 

We’re delighted the issue is fixed:cartwheel_tone3:

All the best to you & your family!

Thank you:pray_tone3:

Flood:whale: +:whale2:

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