Kaspersky
Question

Block device and/or Daily Limits on Windows laptop


I have blocked my son's laptop begining at 8pm. I have also set his daily limit at 3 hours. I have sat by as he has continued to use the device both when the time has gone past 8pm and after 3 hours. I thought I saw in one of the topics that I have to choose one or the other; I can't both set a time limit and block the device after a certain time. Ok. It is not working consistently. Sometimes it works, most of the time it doesn't. The other day I told him to finally get off the laptop and I got an alert a few hours later that he was blocked; I had already told him to get off the laptop hours earlier.


The reason I paid for this was so the laptop would shut him out after a certain time.

Please help.

4 replies

Userlevel 6
Badge +3
Hello Bejarr,
Welcome,
Would you kindly let us know please:
Version of KSK?
Device/s type/s?
Is it Windows running on the device/s please? (even tho the device type & opsys will not be contributing to the issue, it's always handy for us to know these details.
Just to confirm our understanding:

Device usage block 8:00pm onwards
Device usage time - 3 hrs (total) each 24 hrs

Issues:
Child can use device AFTER 8pm despite restriction
Child can use device in excess of 3 hours

While you're gathering the info we'll do some KSK tests to see if we can replicate the concerns..
Doc refs (atm)
https://help.kaspersky.com/KSK/Win1.5/en-US/94698.htm
https://help.kaspersky.com/KSK/Win1.5/en-US/151284.htm
https://help.kaspersky.com/KSK/Win1.5/en-US/150247.htm

Please post back..
Thank you.
I'm using the Premium version. He has an Acer laptop which runs Windows. I set it to a weekday limit of 1.5 hours and a weekend limit of 2 hours. All weekend he was able to exceed the 2 hours. I never received a "Request for more time" because the app wasn't blocking him after he exceeded the time.

Thank you.
Userlevel 6
Badge +3
Hello Bejarr,
Thanks for posting back.
Thanks so much!
Userlevel 6
Badge +3
Hello Luiz Dias,

Thankyou for the information and the screen prints, very helpful!

Re: "export reports", don't worry, the info on the screen print helps!

Re: "duplicate screen", don't worry, two is better than none!

To recover from this you can uninstall & reinstall Kaspersky software, HOWEVER,

1. There's a specific process to follow, if you choose to uninstall/reinstall, please let us know so we can guide you?

2. Three months is a long time. It would be much better/safer: if we could look at the whole system before any changes are made.

As requested in my original reply, may we have a GSI please?
If you're unsure or need assistance creating the GSI & or uoloading to Cloud Storage, please post back? We can help🙂

If you've followed Richbuffs direction, please post back and let us know if the problem is fixed or if we can further assist?

Many thanks.

Reply / Ответить