My son has Safe Kids installed on his Moto G6 with Android 8. When he presses the buttons to make a screenshot the background below the screenshot modal turns white (safe-kids-white), so the resulting screenshot picture is just white too. This doesn’t happen when the app is not installed.
He says that when he tries many many times, sometimes it does not happen.
Can you tell me how to fix this? He’s already [********] that the app is installed anyway, this does not improve it.
Moderation Edit : [********] FYI
Best answer by FLOOD
Let me know, from the following list, which screenshot method your son is using:
- Touch & hold three fingers on the screen ?
- Press & hold the Power button, then touch Screenshot ?
- Press & hold Power and Volume Down simultaneously until the screen is captured ?
Also, ask him to test any of the above screenshot methods to see if the “white” image capture happens in all cases?
May I have a video of the “white” image capture issue please?
Please post back?