KRD18 Doesn't see Hard Drive [Solved][Closed]

  • 2 April 2019
  • 4 replies

I booted from my KRD18 USB Thumb Drive and it updates and scans it's self but doesn't see the hard drive, only the thumb drive. I'm attaching my hardware information.

Hardware Info

Best answer by The Shield 9 April 2019, 16:04

Hello @fbccherokee.

Please contact Tech Support: center.kaspersky.com
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4 replies

Userlevel 7
Badge +2
Hi. Welcome to the new Kaspersky Community.
Have you tied going to open "scan" then "selective scan" then apply +add
In search you can add "C:/" then you can do full scan on "C:/" drive
Or you can just select particular folder or apps to scan, it is your choice.
It's been a couple of days since I tried and don't remember exactly what I did for sure. I'll try it again tomorrow and see if that works.
I went into Settings and +Add but nothing is on the list to be added. And since I'm booting the KRD I'm not sure that C: would be available.
Userlevel 4
Badge +1
Hello @fbccherokee.
Please contact Tech Support: center.kaspersky.com