Kaspersky
Question

Kaspersky Rescue Disk not seeing HDD

  • 27 July 2019
  • 7 replies
  • 237 views

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I cannot see the HDD on my laptop when I boot from the KRD 18 USB

7 replies

Userlevel 7
Badge +5
Hello @Richdave,
Welcome!
Can you share a screen print with us?
Have you followed the required (documented) procedures?
Can you run the data collection procedure please & post back please?
https://support.kaspersky.com/viruses/krd18
https://support.kaspersky.com/14234

Thanks!
not sure what you are asking me to do.... neither link is specific? What data collection procedure?

The PC HDD does not show up..

Userlevel 7
Badge +5
Hello @Richdave,
Thank you for posting back.
(in the image) are the "ticked" check boxes, the default or, your selection?
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&, is it that you can't see the C drive or?
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  • Re data collection = logs = required please:
https://support.kaspersky.com/14234

"To determine the cause of the error, you will need to provide information about your computer's hardware. To do so:
Open the system menu... etc, etc, etc"
-
Thanks.
Another reference doc: https://support.kaspersky.com/viruses/krd18/common
@FLOOD thanks for your reply and additional info.

the ticks were default - I presseed add object and there is a "RAW" file system icon, clicked that and the 3rd line @filesystem[0000 etc] appears.

Log file created however I cannot attach it. What do you need from it?
Userlevel 7
Badge +5
"Log file created however I cannot attach it. What do you need from it?"
Hello @Richdave,
Thanks for posting back.
Logs can be uploaded to cloud storage, post back the share link please?

Also: 🚫if you don't have backups of your system, it's advisable to do so before using KRD🚫
Thanks @FLOOD

I dont have any cloud storage so can I cut/paste the txt file contents for what you want? or attach the specific txt file from the acrchive.
Userlevel 7
Badge +5
Hello @Richdave,
We need the archive please:
What's the archive extension please: .zip, .tgz, .X X = ?
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https://www.myairbridge.com/en/ (cloud) doesn't require an account.
Other cloud storage (that I use) - Megadrive, IceDrive, GoogleDrive.
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Thanks.

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