Kaspersky
Question

Kaspersky rescue disk does not detect Ethernet or WiFi adapters

  • 30 March 2020
  • 3 replies
  • 645 views

Kaspersky rescue disk is a great tool that I have been using for a while. However, in my new computer, it fails to detect network adapters.

Attached is the hardware related information.

Please, let me know if is there a quick parameter fix I could work on.

Cheers,

Filipe

 


3 replies

Userlevel 7
Badge +3

Hi,

Welcome.

Please see https://support.kaspersky.com/14228#block3

Userlevel 4
Badge +1

Hi, @filipe.mello!

KRD18 works fine on previous models of HP Spectra 360, but new model = new hardware. It seems that problem with Wi-Fi driver:

[ 4.094269] r8152 2-2.2:1.0 (unnamed net_device) (uninitialized): Unknown version 0x6010
[ 4.094272] r8152 2-2.2:1.0 (unnamed net_device) (uninitialized): Unknown Device

 Can you provide full notebook model name, please? I’ll try to find proper driver.

Ethernet driver is broken too.

Hi Andrey,

Thank you very much for prompt support.

HP Spectre x360 Convertible 15-ch0xx
BIOS Version F.31
Date 5/20/2019

MOTHERBOARD Manufacturer HP Model 83BA Version 57.33
OPERATING SYSTEM Edition Microsoft Windows 10 Home (64-bit) Version (Build) 1909 (10.0.18363)

 

Let me know if it is enough.

Cheers,

Filipe

 

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