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Kaspersky Rescue Disk cant see my disk drive

  • 19 February 2020
  • 10 replies
  • 1221 views

Userlevel 1

So I booted the USB drive that has KRD in it, when I press the change parameters button, it doesn’t show any drive.

 

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Best answer by Yury N. 25 February 2020, 13:44

You can try to change SATA mode in the BIOS from RAID (or RST) to AHCI mode. Probably after that Windows will stop loading! But KRD will be loaded. Restoring SATA mode should restore Windows.

 

You will make these changes at your own peril and risk!

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10 replies

Userlevel 5
Badge +3

Please create and attach hardware report https://support.kaspersky.com/14234.

Userlevel 1

Hardware info:

Userlevel 5
Badge +3

How many disks do you have? Do you have a RAID? 

Userlevel 1

I have 2 disks and I dont use RAID.

Userlevel 5
Badge +3

And yet it looks like you have an unsupported RAID. Please attach a screenshot of DiskManagement in Windows. And screenshot of disk “Properties” in DiskManagement

Userlevel 1
Disk 0 is the Toshiba and Disk 1 is the WDC one.

 

Userlevel 5
Badge +3

You can try to change SATA mode in the BIOS from RAID (or RST) to AHCI mode. Probably after that Windows will stop loading! But KRD will be loaded. Restoring SATA mode should restore Windows.

 

You will make these changes at your own peril and risk!

Userlevel 1

Are there any other easier choices or only this?

Userlevel 5
Badge +3

You can try loading to another Linux distribution, for example, Ubuntu. If Ubuntu sees your disks then collect the dmesg log (run in terminal “dmesg > dmesg.log”).

Userlevel 1

The first method works for me, thanks for assisting!

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