Kaspersky
Question

Kaspersky Rescue Disk Booting problem in DELL XPS 15 9500

  • 23 October 2020
  • 4 replies
  • 442 views

Rescue disk only shows first menu screen after choosing any of the menu listed then kaspersky goes blank screen... Doesn't boot, please help.


4 replies

Userlevel 7
Badge +2

Hi @Nabin 

Okay you gave no information how you attempted to use Kaspersky rescue Disk.

Did you download Kaspersky Rescue Disk to a USB drive or CD/DVD disk?

Here is some information that may help you attempt procedure again.

How to boot under Kaspersky Rescue Disk 18

https://support.kaspersky.com/14227#block1

How to write the image of Kaspersky Rescue Disk 18 to a USB drive or CD/DVD

https://support.kaspersky.com/14226#block1

How to scan your computer with Kaspersky Rescue Disk 18

https://support.kaspersky.com/14229

Thank you

I’ve the same DELL Laptop XPS15 9500 and the same problem: After language selection and grafic mode (simple/advanced) the screens go to black, the ventilator is sometimes working, waiting for >10 min, no change, still black screen, no keyboard reaction. Only hard reset works (power button for >10 sec) to get the PC back (boots normal).

Some background infos:

  • Windows10/64 (latest update)
  • UEFI capabale USB disk created with RUFUS (as noted in https://support.kaspersky.com/14226#block1)
  • DELL OneTime boot option (F12) started, UEFI USB disk found & selected
  • Kasperky bootscreen shown (high resolution, language selection shown, selected English)
  • 2nd level menu shown afterwards
  • but none of the folliwing selections works => all enter into endless black screen

kaspersky rescue disk 18 usb bootable get blank screen after selecting  language ( English) and graphics mode. Usb bootable was mounted with Rufus 3.13. Machine - Dell inspiron 15 5500, processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz   1.38 GHz.

Mounting setting partition scheme MBR, file system FAT32. USB drive 8 GB.

Please advise !

Hi all, I have the same issue. DELL XPS 9500 is not booting KRD from USB correctly. The USB-stick works perfectly (!) with another computer but not with this DELL laptop. The black screen appears right after language and graphical settings. Kaspersky and DELL should align better. There are many DELL users in the field. Thanks for your help

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