Kaspersky
Question

Kaspersky Rescue Disk Booting problem in DELL XPS 15 9500

  • 23 October 2020
  • 3 replies
  • 232 views

Rescue disk only shows first menu screen after choosing any of the menu listed then kaspersky goes blank screen... Doesn't boot, please help.


3 replies

Userlevel 7
Badge +2

Hi @Nabin 

Okay you gave no information how you attempted to use Kaspersky rescue Disk.

Did you download Kaspersky Rescue Disk to a USB drive or CD/DVD disk?

Here is some information that may help you attempt procedure again.

How to boot under Kaspersky Rescue Disk 18

https://support.kaspersky.com/14227#block1

How to write the image of Kaspersky Rescue Disk 18 to a USB drive or CD/DVD

https://support.kaspersky.com/14226#block1

How to scan your computer with Kaspersky Rescue Disk 18

https://support.kaspersky.com/14229

Thank you

I’ve the same DELL Laptop XPS15 9500 and the same problem: After language selection and grafic mode (simple/advanced) the screens go to black, the ventilator is sometimes working, waiting for >10 min, no change, still black screen, no keyboard reaction. Only hard reset works (power button for >10 sec) to get the PC back (boots normal).

Some background infos:

  • Windows10/64 (latest update)
  • UEFI capabale USB disk created with RUFUS (as noted in https://support.kaspersky.com/14226#block1)
  • DELL OneTime boot option (F12) started, UEFI USB disk found & selected
  • Kasperky bootscreen shown (high resolution, language selection shown, selected English)
  • 2nd level menu shown afterwards
  • but none of the folliwing selections works => all enter into endless black screen

kaspersky rescue disk 18 usb bootable get blank screen after selecting  language ( English) and graphics mode. Usb bootable was mounted with Rufus 3.13. Machine - Dell inspiron 15 5500, processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz   1.38 GHz.

Mounting setting partition scheme MBR, file system FAT32. USB drive 8 GB.

Please advise !

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