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Why can't I update Kaspersky Password Manager?

  • 13 October 2021
  • 13 replies
  • 477 views

I use Kaspersky premium products.I can't update Kaspersky Password ManagerThe version I'm using Kaspersky Password Manager 9.0.2.19011 (s)

After automatically updating to Kaspersky Password Manager version 9.0.2.19011(s), I am unable to Check for updates.

Who is like me?

 

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Best answer by Igor Kurzin 18 October 2021, 07:59

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13 replies

Userlevel 7
Badge +6

Hi @Bomi Ebi , 

Try to reset network settings as per the article: https://support.kaspersky.com/common/windows/12378

Will it help? 

same issue

Userlevel 7
Badge +3

After update (s) there is a problem with check update mechanism…. 

Reset network didnt solve problem.

Userlevel 7
Badge +6

Reproduced on my end (5226889), we are on it. Please hang on, will post an update when there is news. 

Hello, thank you Kaspersky team. I noticed the difference before and after the update. Before Kaspersky Password Manager is updated to version 9.0.2.19011(s) I noticed that in the advanced settings there was an option to update. but after automatic update to version 9.0.2.19011(s) The update settings located in the advanced settings are gone. I will wait for Kaspersky to fix and update them. Thank you Kaspersky team.

Hi @Bomi Ebi , 

Try to reset network settings as per the article: https://support.kaspersky.com/common/windows/12378

Will it help? 

Resetting network settings can't help. But I noticed a difference before and after the update. After the program is automatically updated The update topic advanced settings is gone. I have not contacted the support team. Is there a problem with the update system?

After update (s) there is a problem with check update mechanism…. 

Reset network didnt solve problem.

Yes sir, after updating to version 9.0.2 I am unable to check for updates. I noticed in the advanced settings the update section was missing.
Userlevel 7
Badge +11

Hello @Bomi Ebi

Thank you for posting back!

@Igor Kurzin has advised in his last reply (above):

Reproduced on (Kaspersky) end (5226889), we are on it. Please hang on, will post an update when there is news.”

end quote

Thank you:pray_tone3:

Flood:whale:+:whale2:

Thank you Kaspersky team.My other computers automatically update to Kaspersky password manager 9.0.2.19011, but cannot check for updates. I don't think this is a problem.

Reproduced on my end (5226889), we are on it. Please hang on, will post an update when there is news. 

Thank you Kaspersky team.
Userlevel 7
Badge +6

Hi all, 

The issue will be fixed by the end of the month (October 2021). 

In fact, it is only a cosmetic issue, as the option ‘Check for updates’ is checking for major updates (the next major update is expected next summer) and even major updates are usually installed automatically.

 

Hi all, 

The issue will be fixed by the end of the month (October 2021). 

In fact, it is only a cosmetic issue, as the option ‘Check for updates’ is checking for major updates (the next major update is expected next summer) and even major updates are usually installed automatically.

 

Igor, is there any update on this?

 

Thanks 

Mamy już listopad:)

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