Kaspersky
Question

Website not being saved in my vault

  • 30 September 2021
  • 5 replies
  • 73 views

The state of MS updated their website and now Kaspersky will not give the option to save the username or password??  Any ideas why??


5 replies

Userlevel 7
Badge +11

Hello @wdenterprises

Welcome!

  1. Read before you create a new topic!
  2. To enable us to test, please tell us the “state of MS” URL? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

https://tap.dor.ms.gov/_/#2

The state of MS updated their website and now Kaspersky will not give the option to save the username or password??  Any ideas why??  https://tap.dor.ms.gov/_/#2

Userlevel 7
Badge +11

Hello @wdenterprises

Thank you for posting back & the information!

  • We see no KPM icons in either Username field, nor Password field, this is the same in all supported browsers.
  • Manually adding TAP to KPM, made no difference. 

 

 

 

  1. Log a case with Kaspersky Technical Support, fill in: Application malfunction, Other template; support may request Logs, Traces & other data, they will guide you.
  2. After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in their MyKaspersky account.

:arrow_right: Please share the outcome with the Community when it’s available? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Userlevel 7
Badge +11

Hello @wdenterprises

We’ve replied to your original topic: Website not being saved in my vault

Thank you:pray_tone3:

Flood:whale: +:whale2:

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