Kaspersky
Question

"Unknown Error" when installing latest KPM installation

  • 2 October 2019
  • 4 replies
  • 4911 views

Hi there, booted my computer today and a message pop up appeared telling me i should install latest KPM version. when i try to install it, "Unknown Error" message shows. Any ideas? Thanks.

4 replies

Userlevel 7
Badge +8
Hello @Magnov, welcome to the new forum.

In the German forum we had handled the same bug.
It looks like the downloader won't find the files on the server. The user has received a download link from support for a corrected version.
Please try it: https://box.kaspersky.com/f/f02192c3dee94d438228/
Userlevel 7
Badge +9
Welcome. Please contact Technical Support https://center.kaspersky.com

Edit : Please follow above suggestion from Schulte
Thanks. The link worked but it says KPM is already installed. 😞
Userlevel 7
Badge +8
Can you find the password manager in the Windows Control Panel / installed apps?
If yes, try uninstalling it.

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