Kaspersky
Products
Support go
Community
Personal Account go
Check a file or link
Kaspersky Club go
Kaspersky Education go
Beta Testing
back back
support
Home Support
Business Support
Virus Fighting
back back
kaspersky club
Россия и СНГ
Global
back back
kaspersky education
Бесплатный образовательный портал
Free educational videocourses
back back
Personal Account
My Kaspersky
KSOS Management Console
CompanyAccount
Question

Unable to import password from Firefox

  • 12 December 2019
  • 34 replies
  • 6429 views
S

Hi Kaspersky,

I am unable to import passwords  from Firefox. How to fix it?

34 replies

Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello  @Saravanan Muthusamy,

Welcome!

:radioactive: Kaspersky Technical Support advise, atm, importing Firefox profiles/passwords, does not work, supposed to be fixed in patch G:radioactive:

All Kaspersky patches are released in stages, eta for KPM patch G, according to Kaspersky Technical Support, approx 23rd Dec 2019.

  • The support team said if the default Firefox profile is used, the KPM import works, I’ve tested that “workaround”, doesn’t work for me, you may wish to check?
  • If the workaround does work for you, please let me know?

Otherwise, please patiently wait for patch G.

:arrow_right: Also, as a standard good practice, make a KPM Backup & Export your data before apply any Kaspersky patch:arrow_left:

Thank you

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
harlan4096
Rank
Userlevel 7
Badge +8

Also check this thread in Spanish section, it seems since FF57, Import/Export actions can’t be done:

 

https://community.kaspersky.com/b2c-forum-para-usuarios-hispanohablantes-70/error-al-importar-contrasenas-de-firefox-con-kaspersky-password-manager-movido-5703#post26839

 

And a 3rd party tool is suggested: https://github.com/kspearrin/ff-password-exporter

Did it answer your question? Mark it as solved! / ¿Respondió tu pregunta? ¡Márcala como resuelta! ¡Gracias! - Forum Moderator (Hispanohablantes Section)
Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello   @harlan4096,

Thank you!

Wonder why the Lab advised:

From: Kaspersky Lab Support <customerservicesolution@kaspersky.com>
Sent: Saturday, 14 December 2019 13:01 This is a bug. The fix will come with patch G for KPM. It will come to your KPM till the end of next week, please wait until then and check the issue.  

&

Import data from your browsers' built-in password managers - Nov 30, 2019,

Supported browser: Firefox (version 65 or later)

:thinking:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
I

Hi,

Can confirm this is still the case - import of passwords is not working into KPM

Firefox v72.0.4 64bit

Win10 Home v1903

What is the ETA for patch / fix?

Is there any manual workaround available in the meantime?

Thanks

Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello @isf7boa,

There is no eta. 

The last communication from Kaspersky:

quote

From: Kaspersky Lab Support
Sent: Tuesday, 21 January 2020 12:34

Our experts have informed us, the issue will be fixed in KPM Patch H. We will update you as soon as Patch H is released.

unquote  

The manual “workaround” Kaspersky Lab asked me to test did not work. 

Thank you:pray_tone3:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello @Saravanan Muthusamy & @isf7boa,

Kaspersky have advised:

quote: 

From: Kaspersky Lab Support, Sent: Friday, 21 February 2020 15:31
Bug 3735371 should be fixed in patch H.

endquote

------------------------------------------------------------------------------------------------------------
Patch H for Kaspersky Password Manager for Windows version 9.0.2.767 was released on February 3, 2020.

 

 

 

:thinking::zipper_mouth:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
A

Hi!

It is known new bug (4028216). We are waiting for the information from developers on the issue. 

The most probably it will be fixed in one of the next KPM patches.

H

also, note that It doesn’t work for Google Chrome as well. I can import URL + User name but the password always is empty. 

Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello @Harry Doan, 

Welcome!

Correct, I wonder if @Anton Mefodys knows:thinking:

The documentation says:

quote

Import data from your browsers' built-in password managers

All credentials saved in the selected browser's built-in password manager will be copied to your vault. When the import is completed, the application displays a report about the imported data.

unquote

Thank you:pray_tone3:

Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
K

Hi all!

 

Problem not fixed, I'm still unable do import Mozilla Firefox credencials :frowning2:

A

@Karyzec, hello!

The bug 4028216 is still opened (not fixed yet) :(

A

Update:

It is necessary to check the issue in patch J. If the isuse persits - create a request to Tech support (https://my.kaspersky.com/techsupport#/requests/new) with traces(https://support.kaspersky.com/14524) and GSI(https://support.kaspersky.com/common/diagnostics/3632).

Tell me the request number.

Thanks!

Flood and Flood's wife
Rank
Userlevel 7
Badge +11

@Anton Mefodys, 

9.0.2.5123 (j) / 1582042652_6393 / 1.0.363.0-0.8.3.0_1

Issue is not fixed. 

 

Thank you:pray_tone3:

Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
A

Hello!

If the isuse persits in patch J - please create a request to Tech support (https://my.kaspersky.com/techsupport#/requests/new) with traces(https://support.kaspersky.com/14524) and GSI(https://support.kaspersky.com/common/diagnostics/3632).

Tell me the request number.

Thank you!

Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello @Anton Mefodys, 

  • Why is it necessary for us to provide more data to the lab, which we’ve already done,  some of us numerous times? 
  • Really not impressed that we’ve been told, multiple times, this issue is fixed. 
  • Singularly unimpressed that Kaspersky Level 1 support are claiming they will not assist unless more data is provided:rage:
  • When Kasperksy “fixes” something do they test before giving us fake news, or are they relying on the Kaspersky Subscribers to be their LD50 Lab? 

Thank you:pray_tone3:

Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello @Saravanan Muthusamy, @isf7boa, @Harry Doan, @Karyzec,

Using KPM 9.0.2.5123 (j) / 1582042652_6393 / 1.0.363.0-0.8.3.0_1 & Edge Chromuim Version 81.0.416.64 (Official build) (64-bit), (for me) there’s no Edge Chromium in the Import from browser list, if someone is using Edge Chromium and has time, please check and let me know?

 

 

 

Thank you:pray_tone3:

Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Update, as per advice from Kaspersky Technical Support, atm, KPM import passwords from Edge Chromium “feature”, has not been implemented:confounded:

Current status:

Firefox - doesn’t work:negative_squared_cross_mark:

Chrome - doesn’t work:negative_squared_cross_mark:

Edge Chromium - not implemented:interrobang:

IE - works:white_check_mark:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
H

@FLOOD yes confirmed that there is no “Edge Chromuim” in the browser list for the Password importing feature. 

Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello @Harry Doan, 

Thank you:relaxed::pray_tone3: !

  • Current advice from Kaspersky Technical Support, atm, KPM import passwords from Edge Chromium “feature”, has not been implemented:confounded:

We must wait, patiently or otherwise:disappointed:

Cheers,

Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello @Saravanan Muthusamy, @isf7boa, @Harry Doan, @Karyzec,

Current advice from Kaspersky experts, sent: Friday, 8 May 2020 14:08
quote:

The “import passwords from Firefox” issue will be fixed in KPM patch (K). 

unquote

:zipper_mouth:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
Igor Kurzin
Rank
Userlevel 7
Badge +6

Hi, roll out of patch “k” is expected by 23.07. 

Regards,

Igor

Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
F
Rank
Userlevel 7
Badge +9

Hi, @Saravanan Muthusamy , @isf7boa , @Harry Doan , @Karyzec , @FLOOD
as a temporary solution, you can try PasswordFox for export, it is possible to save the csv format and then import this file into Kaspersky Password Manager: https://support.kaspersky.com/14384#block2

Этот совет решил ваш вопрос? Пометьте его как "Best Answer"! -- Kaspersky Internet Security: https://goo.gl/BeuxVa
A

Hi @Friend The problem is that Kaspersky does delete Passwordfox when I try it xD

Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello @Apmyp,

Welcome!

If you trust the software, it’s necessary to add exclusions:

 

 

Thank you:pray_tone3:

Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello @Saravanan Muthusamy,  @isf7boa, @Harry Doan, @Karyzec, @Apmyp,

Patch 9.0.2.5376 (k) / 1593510272_6509 / 1.0.363.0-0.8.3.0_1 has been released, please recheck importing Firefox & Google Chrome browser passwords to KPM: 

  •  Firefox:white_check_mark:

 
  •  Google Chrome:white_check_mark:

 

 

Please post your results?

Thank you:pray_tone3:

Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!

Reply


Utilities