Kaspersky
Question

Unable to import password from Firefox

  • 12 December 2019
  • 24 replies
  • 5567 views

Hi Kaspersky,

I am unable to import passwords  from Firefox. How to fix it?


24 replies

Userlevel 7
Badge +8

Hello  @Saravanan Muthusamy,

Welcome!

:radioactive: Kaspersky Technical Support advise, atm, importing Firefox profiles/passwords, does not work, supposed to be fixed in patch G:radioactive:

All Kaspersky patches are released in stages, eta for KPM patch G, according to Kaspersky Technical Support, approx 23rd Dec 2019.

  • The support team said if the default Firefox profile is used, the KPM import works, I’ve tested that “workaround”, doesn’t work for me, you may wish to check?
  • If the workaround does work for you, please let me know?

Otherwise, please patiently wait for patch G.

:arrow_right: Also, as a standard good practice, make a KPM Backup & Export your data before apply any Kaspersky patch:arrow_left:

Thank you

Userlevel 7
Badge +6

Also check this thread in Spanish section, it seems since FF57, Import/Export actions can’t be done:

 

https://community.kaspersky.com/b2c-forum-para-usuarios-hispanohablantes-70/error-al-importar-contrasenas-de-firefox-con-kaspersky-password-manager-movido-5703#post26839

 

And a 3rd party tool is suggested: https://github.com/kspearrin/ff-password-exporter

Userlevel 7
Badge +8

Hello   @harlan4096,

Thank you!

Wonder why the Lab advised:

From: Kaspersky Lab Support <customerservicesolution@kaspersky.com>
Sent: Saturday, 14 December 2019 13:01
This is a bug. The fix will come with patch G for KPM. It will come to your KPM till the end of next week, please wait until then and check the issue.  

&

Import data from your browsers' built-in password managers - Nov 30, 2019,

Supported browser: Firefox (version 65 or later)

:thinking:

Hi,

Can confirm this is still the case - import of passwords is not working into KPM

Firefox v72.0.4 64bit

Win10 Home v1903

What is the ETA for patch / fix?

Is there any manual workaround available in the meantime?

Thanks

Userlevel 7
Badge +8

Hello @isf7boa,

There is no eta. 

The last communication from Kaspersky:

quote

From: Kaspersky Lab Support
Sent: Tuesday, 21 January 2020 12:34

Our experts have informed us, the issue will be fixed in KPM Patch H. We will update you as soon as Patch H is released.

unquote  

The manual “workaround” Kaspersky Lab asked me to test did not work. 

Thank you:pray_tone3:

Userlevel 7
Badge +8

Hello @Saravanan Muthusamy & @isf7boa,

Kaspersky have advised:

quote

From: Kaspersky Lab Support, Sent: Friday, 21 February 2020 15:31
Bug 3735371 should be fixed in patch H.

endquote

------------------------------------------------------------------------------------------------------------
Patch H for Kaspersky Password Manager for Windows version 9.0.2.767 was released on February 3, 2020.

 

 

 

:thinking::zipper_mouth:

Userlevel 6
Badge +2

Hi!

It is known new bug (4028216). We are waiting for the information from developers on the issue. 

The most probably it will be fixed in one of the next KPM patches.

also, note that It doesn’t work for Google Chrome as well. I can import URL + User name but the password always is empty. 

Userlevel 7
Badge +8

Hello @Harry Doan

Welcome!

Correct, I wonder if @Anton Mefodys knows:thinking:

The documentation says:

quote

Import data from your browsers' built-in password managers

All credentials saved in the selected browser's built-in password manager will be copied to your vault. When the import is completed, the application displays a report about the imported data.

unquote

Thank you:pray_tone3:

Flood:whale:

Hi all!

 

Problem not fixed, I'm still unable do import Mozilla Firefox credencials :frowning2:

Userlevel 6
Badge +2

@Karyzec, hello!

The bug 4028216 is still opened (not fixed yet) :(

Userlevel 6
Badge +2

Update:

It is necessary to check the issue in patch J. If the isuse persits - create a request to Tech support (https://my.kaspersky.com/techsupport#/requests/new) with traces(https://support.kaspersky.com/14524) and GSI(https://support.kaspersky.com/common/diagnostics/3632).

Tell me the request number.

Thanks!

Userlevel 7
Badge +8

@Anton Mefodys

9.0.2.5123 (j) / 1582042652_6393 / 1.0.363.0-0.8.3.0_1

Issue is not fixed. 

 

Thank you:pray_tone3:

Flood:whale:

Userlevel 6
Badge +2

Hello!

If the isuse persits in patch J - please create a request to Tech support (https://my.kaspersky.com/techsupport#/requests/new) with traces(https://support.kaspersky.com/14524) and GSI(https://support.kaspersky.com/common/diagnostics/3632).

Tell me the request number.

Thank you!

Userlevel 7
Badge +8

Hello @Anton Mefodys

  • Why is it necessary for us to provide more data to the lab, which we’ve already done,  some of us numerous times? 
  • Really not impressed that we’ve been told, multiple times, this issue is fixed. 
  • Singularly unimpressed that Kaspersky Level 1 support are claiming they will not assist unless more data is provided:rage:
  • When Kasperksy “fixes” something do they test before giving us fake news, or are they relying on the Kaspersky Subscribers to be their LD50 Lab? 

Thank you:pray_tone3:

Flood:whale:

Userlevel 7
Badge +8

Hello @Saravanan Muthusamy, @isf7boa, @Harry Doan, @Karyzec,

Using KPM 9.0.2.5123 (j) / 1582042652_6393 / 1.0.363.0-0.8.3.0_1 & Edge Chromuim Version 81.0.416.64 (Official build) (64-bit), (for me) there’s no Edge Chromium in the Import from browser list, if someone is using Edge Chromium and has time, please check and let me know?

 

 

 

Thank you:pray_tone3:

Flood:whale:

Userlevel 7
Badge +8

Update, as per advice from Kaspersky Technical Support, atm, KPM import passwords from Edge Chromium “feature”, has not been implemented:confounded:

Current status:

Firefox - doesn’t work:negative_squared_cross_mark:

Chrome - doesn’t work:negative_squared_cross_mark:

Edge Chromium - not implemented:interrobang:

IE - works:white_check_mark:

@FLOOD yes confirmed that there is no “Edge Chromuim” in the browser list for the Password importing feature. 

Userlevel 7
Badge +8

Hello @Harry Doan

Thank you:relaxed::pray_tone3: !

  • Current advice from Kaspersky Technical Support, atm, KPM import passwords from Edge Chromium “feature”, has not been implemented:confounded:

We must wait, patiently or otherwise:disappointed:

Cheers,

Flood:whale:

Userlevel 7
Badge +8

Hello @Saravanan Muthusamy@isf7boa@Harry Doan@Karyzec,

Current advice from Kaspersky experts, sent: Friday, 8 May 2020 14:08
quote:

The “import passwords from Firefox” issue will be fixed in KPM patch (K). 

unquote

:zipper_mouth:

Userlevel 7
Badge +2

Hi, roll out of patch “k” is expected by 23.07. 

Regards,

Igor

Userlevel 7
Badge +8

Hi, @Saravanan Muthusamy , @isf7boa , @Harry Doan , @Karyzec , @FLOOD
as a temporary solution, you can try PasswordFox for export, it is possible to save the csv format and then import this file into Kaspersky Password Manager: https://support.kaspersky.com/14384#block2

Hi @Friend The problem is that Kaspersky does delete Passwordfox when I try it xD

Userlevel 7
Badge +8

Hello @Apmyp,

Welcome!

If you trust the software, it’s necessary to add exclusions:

 

 

Thank you:pray_tone3:

Flood:whale:

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