On my Android (LG G7+), the status is Premium Version because of Kaspersky Total Security, and with Valid Through matched exactly on my KTS license (3 devices). But on my Windows 10 and iPhone, the status is free. Please note that this happen while I'm exporting my LassPass vault and it failed to import the data to KPM, possibly that I have more than 15 entries (KPM Free limitations).
So which one is the corrent status? Please help thanks
Best answer by Flood and Flood's wife
Unfortunately the Community portal is unable to resolve Licensing/Activation issues.
These must all be done by Kaspersky Technical Support - https://support.kaspersky.com/b2c, select country/location, select Purchasing and Licensing, select contact options from the list:
- Log a request via MyKaspersky portal
- Phone- if it's available in your region
- Online Chat - if it's available in your region
Have you logged into your MyKaspersky online account, find the Kaspersky software that shows "Active", select Details: https://my.kaspersky.com/MyLicenses#/
- Activation error. You have exceeded the maximum number of application copies that can be installed with one license https://support.kaspersky.com/8762