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PW Manager UI Locking Up Windows 11

  • 25 November 2021
  • 1 reply
  • 43 views

Been using PW Manager for a long time, worked fine on previous OS versions (7 and 10).  Now, on a previously fine Win 10 system that was upgraded to Win 11, and on a brand new computer that came with Win 11, the PW Manager app locks up from a few minutes or longer, usually after trying to search for a specific entry.  The Chrome plugin still seems to work - I’m getting auto fill of passwords on sites that have entries while the app is locked.

I’ve tried killing the PW Manager app closed through task manager.  Sometimes it starts working, sometimes it locks up again.  If I wait a while, anywhere from 1 to 10 minutes, sometimes it starts working again, sometimes not. I’m only using Kaspersky Total Security and PW Manager.  My formerly rock solid and dependable password utility has become an undependable pain.  Why is the Windows 11 upgrade such an issue for it?  Is there a fix coming?  Could it be due to Win 11 having issues with the security prompts not coming to the top?

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Best answer by Igor Kurzin 26 November 2021, 10:18

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Userlevel 7
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Hi @MadCow

This looks like a known issue, a fix is expected with patch ‘t’, full roll-out of the patch by 6th of December. 

The workaround is to use search via my.kaspersky.com. 

Another workaround (not very convenient) is to shorten the URLs in the KPM entries, leaving only the website address, e.g. leave www.site.com instead of www.site.com/werjkfd;jasldkjhjdfls;akdjf;sokdjfaslkjdhfgl;ksajdflksdf (you see the idea). 

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