Kaspersky
Solved

Problems with KPM, cant install


I have KTS, and dont problems for months, 2 or 3 days ago, KPM got me a problems, dont open, I delete and reinstall KAT, KPM too and now, cant install KPM in my laptop,  Windows 10 / 64.

I read the forums and try in differents modes and I cant….., need help

 

icon

Best answer by Berny 29 March 2021, 10:17

View original

This topic has been closed for comments

10 replies

After sending various videos, GSI and log files to support without a solution, I've managed to resolve  the problem myself.

For anyone searching for a solution, that's what worked for me:

1- Download and install Revo Uninstaller Pro.

2- Install KPM following the instructions on this link.

3- When the installation of KPM hangs, close the installer.

4- Remove the traces of KPM installation using the log created on Revo.

5- Install KPM again and it will finish.


Did that a week ago and KPM is working fine until now with no issues.

@Berny, the INC number is INC000012764753.

Thanks for the assistance.

 

Userlevel 7
Badge +9

@NashRG Please provide your INC number , Kaspersky collaborators are watching this Forum.

Yes, still open.

First contact with support in may 5.

 

Userlevel 7
Badge +9

@NashRG Welcome. Is your support ticket still open ?

@TheWinDs , I have the exact same problem. Did you manage to fix it? I’m in contact with support for two weeks now and no solution yet.

Userlevel 7
Badge +9

@TheWinDs Please contact Kaspersky Technical Support :

https://my.kaspersky.com/techsupport#/requests/new

When i say unistall, is for KTS, maybe was the problem, but nothing… 

Cant, try three times unistall and reinstall and mucho more only install and nothing…, cant install again… hours and hours in same page and same %

 

Userlevel 7
Badge +9

@TheWinDs Welcome.

Is this the problem that you are encountering: https://support.kaspersky.com/14359