Kaspersky
Solved

Problems with KPM, cant install


I have KTS, and dont problems for months, 2 or 3 days ago, KPM got me a problems, dont open, I delete and reinstall KAT, KPM too and now, cant install KPM in my laptop,  Windows 10 / 64.

I read the forums and try in differents modes and I cant….., need help

 

icon

Best answer by Berny 29 March 2021, 10:17

@TheWinDs Please contact Kaspersky Technical Support :

https://my.kaspersky.com/techsupport#/requests/new

View original

10 replies

Userlevel 7
Badge +8

@TheWinDs Welcome.

Is this the problem that you are encountering: https://support.kaspersky.com/14359

Cant, try three times unistall and reinstall and mucho more only install and nothing…, cant install again… hours and hours in same page and same %

 

When i say unistall, is for KTS, maybe was the problem, but nothing… 

Userlevel 7
Badge +8

@TheWinDs Please contact Kaspersky Technical Support :

https://my.kaspersky.com/techsupport#/requests/new

@TheWinDs , I have the exact same problem. Did you manage to fix it? I’m in contact with support for two weeks now and no solution yet.

Userlevel 7
Badge +8

@NashRG Welcome. Is your support ticket still open ?

Yes, still open.

First contact with support in may 5.

 

Userlevel 7
Badge +8

@NashRG Please provide your INC number , Kaspersky collaborators are watching this Forum.

@Berny, the INC number is INC000012764753.

Thanks for the assistance.

 

After sending various videos, GSI and log files to support without a solution, I've managed to resolve  the problem myself.

For anyone searching for a solution, that's what worked for me:

1- Download and install Revo Uninstaller Pro.

2- Install KPM following the instructions on this link.

3- When the installation of KPM hangs, close the installer.

4- Remove the traces of KPM installation using the log created on Revo.

5- Install KPM again and it will finish.


Did that a week ago and KPM is working fine until now with no issues.

Reply